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Customer Experience Assistant

Venn Group
Job LocationWalsall
EducationNot Mentioned
Salary22,569 - 23,995 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Location: Walsall (Hybrid working once completed training)Length: Maternity Cover FTC 5-6 MonthsPay: £22,569 - £23,995 per annum (pro rota)Hours: 9 - 5 Mon - Fri (with flexibility)Venn Group are currently recruiting for a Customer Experience Assistant to work in Walsall. Said candidates will have experience of managing multiple tasks and deadlines in a fast-paced environment and will be able available to interview and start.Responsibilities of the role:

  • Triage all customer complaints, MP and Councillor enquiries and where appropriate allocate in accordance with complaint procedure
  • Monitor complaint resolutions and ensure all actions are delivered within agreed timescales
  • Allocate MP and Councillor enquiries, monitoring compliance with service standard timescales
  • Work collaboratively with the Customer Experience Advisors/Specialists to collect customer feedback to support our lessons learnt and continuous improvement approach
  • Assist in the compilation of relevant information and statistics required by internal and external stakeholders
  • Provide administration support for the Customer Experience team
  • Develop and maintain effective working relationships which will enhance service delivery
Essential experience/requirements:
  • Previous experience within this position
  • Knowledge in EXCEL
To discuss this excellent opportunity further, please contact the Social Housing and Support teamonand ask for Katie Dugmore (Senior Consultant for the Midlands)

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