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Application Support Engineer

Poundland
Job LocationWalsall
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About the opportunity The Application Support Engineer is an important role within Poundland. You will be responsible for the support of bespoke software that is delivered to workstations and mobile devices. You will need to clearly communicate with internal stakeholders regardingthe use of software but also fix, report and triage issues.As the Application Support Engineer youwill also be involved in projects of software delivery, including testing in which you will get a wider exposure too. This is a dynamic role which can develop into further responsibilities where you seek to improve.This role will be based at our Customer Support Centre in Walsall and will offer hybrid working. We have an Apprentiship qualification available to match this role.We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. What youll be doing...

  • You will triage, investigate, and provide resolutions for application and computing issues
  • Provide technical knowledge to new initiatives and IT projects
  • Develop and execute functional and technical test scripts for desktop and mobile platforms when making significant change
  • Deploy executables, medium scale integration, app packages and scripts to desktop and mobile clients. Making use of silent installation and configuration parameters
  • Develop configuration files and software policies by using programming languages and deployment tools
  • Create new configurations standards and policies to ensure end user devices, applications and collaboration tools perform at optimum level
  • Monitor configuration compliance and provide fixes to non-compliant devices
  • Manage endpoint infrastructure ensuring systems remain healthy and up to date.
What youll need...
  • ITILqualifications and Mircosoft Certificationswould be desirable
  • Knowledge in Oracle Cloud Applications, Service Now, Sales Force or Warehouse management systems would also be an advantage
  • Experience working in a support team (Application support preferred)
  • Experience deploying applications in an enterprise environment
  • Managing desktop and mobile devices via AD, Azure and MDMs
  • Experience using SQL to diagnose incidents and provide data
What we can offer...
  • Competitive salary
  • Potential to earn bonus
  • Free on-site car park
  • Onsite coffee lounge
  • Discount Card10% discount on most purchases in store including PEP&CO
  • Family Friendly Benefits
  • Loyal Service Awards
  • My Staff Shopexclusive discount portal
  • Apprenticeships & Career Development
  • Life Assurance Cover
  • Health & Wellbeingemployee assistance programme to support you
  • Holiday Allowanceincreasing by one day per year (up to 33 days), and ability to purchase additional holiday
  • Pension
About us... Since opening our first store in Burton-upon-Trent in 1990, Poundland, has built a network of over 850 stores in the UK and the Republic of Ireland, offering top brands and great quality own brand products that provide customers with amazing value everyday!Poundland offers thousands of quality products in store with over 1,000 well-known brands in 17 shopping categories including food and drink, health and beauty, household, gardening, DIY, pet, stationery, books, DVDs and toys. We are now on a journey froma single price to a simple price point retailer.Now part of Pepco Group with over 2,500 stores across Europe, you will see Poundland also trades internationally in the Republic of Ireland through its Dealz brand. Dealz has a growing store base in both Poland and Spain.Within the UK Poundland has also rolled out its fashion brand PEP&CO to approximately 300 of our larger stores. PEP&CO, launched in 2015 as a stand-alone brand, offers customers a full range of womens, mens and kids fashion and is now bringing new styleto Poundland with simple low pricing on family fashion thats hard to find on local high streets.PEP&CO was also nominated in the 2019 Retail Week Awards as Private Label of The Year.If this sounds like you and you can make a real difference, apply today!

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