Administrator

Job Description

Our client a well established manufacturing company based in Brownhills is seeking a Permanent Sales Administrator to join the team.The package details are as follows:

• Salary: £23,000
• Working Hours: 40 hours per week,
  • Monday- Friday 08.30-17.00
• Holiday: 25 days annual leave plus bank holidays
• Pension: auto-enrolment at 4%, matched by the Company up to 5%.
• Life cover at three times basic salary, whilst actively contributing to the pension scheme.
• Westfield Medical Cover
• Free onsite parking
• Annual Christmas shut down of up to 2 weeks
• Annual health checks
• Christmas savings scheme
• Salary sacrifice cycle to work and electric car schemes

MissionFollow established procedures and guidelines to provide timely and effective administrative support to a Sales TeamRelationsManaging Director, Sales Team, Customers, Suppliers , Transport Team , Production Manager, Commercial Manager, External Sales Representative, Production Team, Purchase Ledger, Credit ControlKey FiguresNumber of customer complaints Credit notes raisedAccountabilitiesSupport the Sales Team by conducting a range of administration activities

• Process invoices and credit notes when required
• Process customer returns in accordance with the standard procedure
• Process Purchase Ledger invoice queries
• Obtain proof of delivery notes from third party suppliers
• Provide information and admin support to the External Sales Representatives
• Maintain and update data stored in relevant IT systems, auditing and checking as required to maintain accuracy
• Process Bills of Materials on SAP
• Produce relevant paperwork for the Production Team

Act as a key point of contact for customers and clients

• Obtain information and liaise with relevant people / functions to provide the customer with information required in a timely manner
• Respond to customer sales and delivery queries in writing, online or by telephone, processing orders as necessary
• Deal with invoice and credit note queries aiming to achieve customer satisfaction at all times
• Respond appropriately to customer complaints in a timely manner
• Record customer complaints on CRM, ensuring these are logged, dealt with and closed within agreed timescales

Order goods and services in a timely manner to meet business requirements

• Raise purchase requisitions in accordance with procedures
• Adjust purchase requisitions to accommodate acceptable changes
• Goods receipt orders in full or part depending on the content of the delivery received
• Review query log to identify outstanding order queries
• Liaise with business users to understand discrepancies (business users And what discrepancies)
• Contact suppliers to query invoice discrepancies
• Maintain up to date information relating to each query within the query log
• Liaise with finance department to ensure that purchase orders are posted against correct General Ledger codes when new goods or services are being ordered
• Maintain records of projected orders and inform Finance of expected accruals
• Obtain credit notes from suppliers for invoice queries when appropriate

Plan, prioritise and monitor the delivery of goods to maximise utilisation of transport availability

• Allocate deliveries efficiently to individual hauliers taking account geographical location and cost
• Regularly communicate our haulier requirements to suppliers
• Monitor due and processed dispatches by retrieving and reviewing outbound dispatch documentation
• Transfer dispatch documentation to transport tracking system for traceability
• Conduct trailer checks to ensure loading reflects what has been scheduled

Miscellaneous or ad hoc business requirements

• Manage specific projects or undertake specific project activity as determined by the business or line manager
• Travel to specific locations in order to undertake role requirements as required
• Represent your function or business at meetings or events as required
• Undertake any reasonable request in order to support the needs of the business

Technical CompetenciesExcel Word OutlookSAP Therefore CRMARMAAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy