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Resource Planning Analyst

Newcastle Building Society
Job LocationWallsend
EducationNot Mentioned
Salary£31,579 - £42,725 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About the RoleWe have an exciting opportunity for you to join us at a period of significant growth and transformation within the Society.The Resource Planning team is responsible for the workforce management across our customer service teams, providing cost effective resource models that ensure financial as well as operational performance. We work closely with stakeholders across the businessand in particular helping customer service teams to optimise utilisation and availability for the customer service workforce.As a Resource Planning Analyst, you will be responsible for:

  • Collating and maintaining data required for Resource Planning
  • Analyse historical supply and demand data using appropriate techniques and tools, giving appropriate consideration to seasonality, shrinkage and other known factors to produce a robust forecast.
  • Producing robust and effective views for the business to help review colleague activities, short to long-range resource forecasting, forecasting accuracy and scenario planning.
  • Acquiring and maintaining historical data of workload volumes and timings to maintain good quality forecasting
  • Maintaining the process to ensure we have up to date views of current resource volumes and skill levels across tasks and teams
  • Analysing variations in volumes and maintaining close links with those who can provide information on the causes of variation
  • Develop and maintain strong relationships with key stakeholders, support with providing impact assessments in order for them to make key decisions.
  • Feeding back to the business any analysis that shows we can make positive improvements for our customers and colleagues.
The post-holder will be working with our operational management group in a supportive and collaborative environment. There will be opportunities to help shape the future of our resource planning process to help maximise the opportunities on offer throughoutour transformation programme.About YouIf you have a keen eye for detail, possess great communication skills and make every effort to drive the business forward and achieve results, then you would thrive within this role.We are looking for someone with experience of working within a customer-focussed environment across back office and front office and who has experience of working towards SLA or KPI targets. You will have the ability to produce and analyse data, identifykey trends and offer ideas for improvement.Using good Microsoft Office skills you will be particularly skilled with Microsoft Excel to help provide summarised views of data. You will be able to work under pressure and multi-task, whilst managing your scheduled workload effectively.If you have experience working with a workforce management system in particular NICE IEX, great, but the right candidate will receive full training in this role to ensure you are equipped to use our systems effectively and you will be supported to developyour skills throughout your career with us.About UsThe Resource Planning function works across many parts of our business and you will get to work with a wide variety of areas and colleagues on a daily basis. You will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities forself-development and career progression where you can realise your potential and do your best work.As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences,providing the diversity of thought required to constructively challenge and drive innovation.For full details along with a comprehensive breakdown of what we’re looking for, please download the role profile.What do you get in return As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
  • A 35-hour weekly contract + flexible working options
  • 30 days holiday allowance + bank holidays
  • Bonus scheme
  • Pension scheme
  • Life assurance and income protection
  • Access to a range of wellbeing benefits
  • Electric car salary sacrifice scheme
  • Cycle to Work scheme
  • Above statutory family leave entitlement
  • The option to buy extra holidays
  • Two paid volunteering days each year
  • A broad range of learning and development opportunities
  • Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.
We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best workwithin your hybrid arrangement.

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