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Night shift Call Handler

cms
Job LocationWallsend
EducationNot Mentioned
Salary20,000 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Night shift Call HandlerFixed term - 12 monthsLocation; Newcastle upon Tyne (Long Benton )Salary up to £20,000 with additional 10% Uplift7 on 7 off / 3 shifts on 4 on and then 4 on 3 offshifts 5pm - 415 am or 7.45pm to 7 amLooking for a Night shift Maintenance Call Advisor to work for a leading Facilities Maintenance company based in Newcastle upon Tyne.Duties for the Call Advisor may include;

  • Provide a high level of customer service dealing with any queries or concerns.
  • Booking in Maintenance works
  • Speaking to engineers or subcontractors
  • Ensuring work orders are completed within SLA
  • Raising purchase orders / running reports
  • Responding to queries via shared mailbox and telephone
  • Monitor portal to ensure jobs are dispatched efficiently
  • Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
  • Ensure compliance with statutory and company procedures, across all functions.
  • Contribute to reducing levels of customer complaints.
  • Ensuring all documents are up to date and compliant inline with our audit schedule.
For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we welcome applications from all sections of the community.

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