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Customer Service Advisor

Biffa Ltd
Job LocationWallsend
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Biffa plc is the leading nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliversustainable waste management solutions.We are looking for an experienced Inbound Customer Service Advisor to join a busy call centre booking and inputting orders onto our database.FT - 37.5Hrs per weekMon - Fri 0800-1600 & 0900-1700 alternative weeks£9.50 Per HourKey Responsibilities:

  • Provide inbound telephone contact for customers
  • Manage queries and complaints efficiently and promptly
  • Investigate, action and resolve email queries
  • Meet service level agreements on productivity
  • Provide customers with a professional, convenient and courteous service
Requirements
  • MUST have at least 18 months experience in a call centre environment
  • Excellent communication skills and a confident, patient phone manner
  • Strong attention to detail and standard of accuracy
  • Self motivated with the ability to work at pace
  • Proactive with a positive attitude to supporting colleagues
  • Reliable, punctual and robust to work under pressure
.BenefitsHere at Biffa, we have a friendly, open and honest culture thats based on mutual trust and respect. very proud of what we do and are continually striving to be better. We listen to our employees and care about what our employees think. At Biffa, youllhave a real opportunity to make a positive contribution to our business, our customers, and to the communities in which we operate..Were committed to helping our people fulfil their potential. Youll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business. In returnfor your efforts you will receive a competitive salary and benefits package including a discount scheme with many high street retailers and entertainment venues

Keyskills :
Customer Service

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