Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Administrator

Equals One
Job LocationWallasey
EducationNot Mentioned
Salary£10.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator Based at: Wallasey Service Centre CH44 7HXSalary Range: £10:50phFull timeJob purpose:To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities:

  • Answering the telephone in a high activity callcentreenvironment whilst obtaining and verifying information from the client and inputting onto computer system
  • Inputting and retrieving data from the in-house computer system.
  • Provide product information by answering questions and offering assistance, where possible
  • Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
  • Retrieve feedback from Service Users and Carers about their experience of using the service.
  • Enhance organisations reputation by accepting ownership for accomplishing new and difficult requests.
  • Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
  • Escalating unresolved problems
  • Actively responsible for building teamwork and working together as a team.
  • Adhering to Equal Opportunities and Dignity at Work as per the company policy
  • Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
  • Minimum 2 years proven experience of call handling
  • Minimum 2 years proven experience of data entry
  • Accuracy at record keeping
  • I.T. skills
Additional skills/ experience Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.Confidentiality:While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosedto any other person.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudesand working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users,other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.INDLS

APPLY NOW

Customer Service Administrator Related Jobs

© 2019 Naukrijobs All Rights Reserved