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Customer Service Administrator

Equals One
Job LocationWallasey
EducationNot Mentioned
Salary20,842 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator£20,841.60 per annum. 23 days + 8 statutory41.75 hours per weekWallasey Service Centre CH44 7HXJob purpose:As part of a team, support the Customer Service Team Leader in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities

  • Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
  • Develop strong relationships with the wheelchair service team.
  • Update computer records for reconditioned wheelchairs.
  • Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
  • Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
  • Filing of all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
  • Ensure any PPE supplied for use in carrying out your duties is used as instructed.
  • Maintain a professional customer service attitude when dealing with all service users and other agencies.
  • Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
  • Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Skills and qualifications
  • Computer literate
  • Good communication, verbal and written
  • Experience of invoicing and accounts procedures
  • Experience of working within a service provider industry
  • Flexible approach to working conditions and working environment change
  • Self-motivated and enthusiastic worker
Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudesand working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users,other agencies and the public where relevant and adhere to the Companys policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

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