Part Time Showroom/Customer Service Assistant

Job Description

Part Time Showroom/Customer Service Assistant (3 days including weekends)Wakefield WF2West Yorkshire Windows is one of the leading Window and Conservatory Installers in Yorkshire, we have a strong focus on customer service and are looking to strengthen our team even more by recruiting for a Showroom Customer Service Assistant to work in ourWakefield Showroom on Denby Dale Road Wakefield WF2As a Showroom Customer Service Assistant, you will be the first point of contact, welcoming customers and making them feel comfortable; you will be responsible for establishing and building a rapport with customers, identifying their needs and assistingin any way required; you will be a point of contact for any customer service-related enquiries, and be professional, courteous, friendly, and great at delivering outstanding customer service.Role Responsibilities

• To welcome all customers visiting our showroom, ensuring a positive and hospitable environment and provide the best possible customer experience.
• Respond to potential customers that have made enquiries online to organise appointments.
• To convert online and telephone enquiries to appointments.
• To respond to any customer care calls and maintain customer contact, including keeping the customer informed of progress.
• To ensure that any telephone messages are passed to relevant departments with full and concise details of the customer query.
• To ensure the brochure stand is stocked and brochures replenished when required.
• To log the number of visitors to the showroom and convert into an appointment where possible.
• To ensure the showroom area is maintained to a clean and tidy standard.To provide a list of duties not completed for colleagues to be able to finalise.
• To enter customer details onto the customer database system, ensuring all customer information is documented accurately and passed on to the relevant manager.
• To develop and maintain excellent working relationships with both customers and suppliers, to include both booking customer service calls and sales appointments.
• To be responsible for communicating on a regular basis with customers to ensure they are happy with the service and are kept up to date with any on-going customer service problems.

Person Attributes

• A strong focus on delivering a quality customer experience and service.
• Strong IT skills with previous experience of all Microsoft Office Software.
• Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
• Good listening skills.
• Ability to work under pressure.
• Excellent communication skills with the ability to develop good working relationships with internal and external contacts;

• Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
• Excellent organisational skills.
• Excellent attention to detail.
• Previous experience of fabricating uPVC windows and doors in a fast-paced manufacturing environment would be an advantage.
• The ability to read, understand and follow the relevant worksheet instructions.
• The ability to measure sizes accurately with the relevant measuring tools.
• Good problem-solving skills.
• Strong focus on delivering a quality internal and external service.
• Flexibility to work overtime as and when required.
• A strong team player with a can-do attitude and a proactive approach to work.
• A reliable and committed individual with a strong work ethic.
• The ability to demonstrate effective time management.
• A proactive approach to work with the ability to prioritise and manage own workload.
• A self-motivated and confident individual who has the drive and ambition to succeed.
• A willingness to undertake further training with the ability to implement learning into your daily work.
• Strong team working skills with the ability to provide support to team members.
• A strong sense of humour with the ability to manage and implement change.
• A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
• A strong understanding of Customer Services, performance levels and client relations.

If you would like to be considered for this opportunity, please apply with your CV and covering letter