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IT Support Technician

Witherslack Group
Job LocationWakefield
EducationNot Mentioned
Salary£20,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Here at the Witherslack Group, we strive to change young, vulnerable lives every day - and as an IT Support Technician, you’ll have the chance to help us. In this brand new role, you’ll maintain the systems that make our team’s work possible. With your help, our professionals can support children and young people with special educational needs. Take care of our tech and you can do something extraordinary: help our team create brighter futures.The roleAn experienced IT professional, you’ll support the systems we use in our offices, schools and children’s homes. They include in-house computer systems; wireless infrastructure; switches; routers; desktops; and relevant peripherals. You’ll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You’ll also support our state of the art datacenter and maintain connectivity, and with the help of our dedicated support team, keep everything up and running across the Witherslack Group.On a daily basis you will be responsible for managing and maintaining support calls assigned to you. You will visit different schools and homes each day to provide proactive support. Your daily site visits will be based on a geographical proximity but you will also have the opportunity to travel to other sites around the group, as well as supporting them remotely where possible. You will have the opportunity to collaborate with other members of the IT team in different locations to enable you to progress and develop your skills and knowledge.You will have the opportunity to develop your skills and knowledge in a virtual environment, knowledge of VMware would be an advantage, however we are willing to train you in this area. You will also be exposed to a group wide MPLS network, which you will help to support.Your profileHaving worked in an IT support role before, you’ll already have what it takes. You have solid expertise in the following key areas:

  • Microsoft operating systems and Office
  • iPad support, preferably in an Education environment
  • Network and PC hardware
  • Logging, reporting and monitoring procedures
  • Hardware and software
    • You can install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. We’re looking for motivation, discipline and a natural gift for teamwork. Good communication skills are essential, as you’ll be helping and training users. We’re also looking for five GCSEs (or equivalent). . Got the skills and qualifications We’d like to hear from you.For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. In short, we’re enhancing life opportunities.This role is based in Halifax/Wakefield, but travel across the region will be required.RewardsWe know you’re going to do great things. We offer a salary and benefits package that’s among the best in our sector. You will receive a competitive salary, 35 days holidays, contributory pension (matched up to 5%) Life Insurance based on two times your annual base salary and a comprehensive induction, as well as extensive Group staff benefits such as Medicash Health Plan/Employee Assistance, Cycle to Work.A vehicle will be provided for travel between sites and an on call allowance of £100 per week on call.The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check. We are an equal opportunities employer welcoming applications from all sections of the community.For a full job description and person specification, please see the attached document.

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