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Call Centre Telesales Manager

Additional Resources Ltd
Job LocationWakefield
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Call Centre Telesales ManagerLocation: WakefieldSalary: Basic £25,000, OTE£35,000 + Company pension + life insurance + retail/restaurant/holiday/lifestyle discount scheme Job Type: Full-timeImmediate startOur client are a highly successful motor retailer based in West and South Yorkshire and are now seeking a Telesales Manager to join their team.Duties:

  • Training of telesales staff
  • Implementing strategies to monitor performance of team and department
  • Providing effective training and feedback for manufacturer mystery shops
  • Ensuring the team is briefed on manufacturing changes and recalls for customer clarity.
  • Leading from the front by providing support on booking in service customers.
  • Maintaining good working relationships with service managers in regards to workshop hours and capabilities to maximise revenue and workshop opportunities.
  • Driving business through sales and the profitability of the service departments
  • Analysing team and department performance by providing daily and weekly reports
  • Maintaining that customer records and the company database is up to date through use of telesales software provider reports
  • Oversee targets for service plan renewals whilst maximising retention of customers.
  • Monthly reviews with telesales systems provider.
Skills & Experience:
  • Experience in a similar role and leading a team
  • Coaching and motivating team of telesales advisors
  • Driving the business forward by maximising sales
  • Natural ability to empathise with customers and strike engaging conversation
Schedule:
  • Monday to Friday
  • 5-day working week - 37.5 hours
Benefits:
  • Company pension
  • Life insurance
  • 33 days holiday (inclusive of bank holidays)
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phoneor text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy orGDPR please contact us.Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keyskills :
Call CentreTelesalesTelesales Managercustomer serviceCustomer Service Manager

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