Barista Maestro

Job Description

Team Leader (Barista Maestro) We are looking for a passionate and experienced team leader to join us as a Barista Maestro. Our Barista Maestros (Team Leaders) are responsible for inspiring and leading our genuine and warm teams in delivering great experiencesto our customers, our communities and to our people. What we can offer... To celebrate great performance at Costa, were really proud to be able to offer an industry leading reward package; Starting pay of £10.53 - £11.53 per hour (dependant on the locationof the store) rising with trainingQuarterly Feelgood points schemepotential to earn up to £500 per yearWhilst on shift free handmade drinks plus 50% discount on food and bottled drinksCosta Coffee Retirement Plan, which offers matching contributions Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)Costa Discount App25% off food & drinks in store when youre not workingCycle to Work Scheme through which you can make huge savings on bikes and accessoriesShoesfor CrewsCostas discounted shoe purchase schemeHuge savings on gym memberships & fitness accessoriesAccess to Feel Good discounts, where you can get instant cashback and make savings at an array of retailersOpportunity to get involved in Costascharity work through the Costa Foundation A bit about the role... As a Barista Maestro youll be the team leader inspiring the team every day, keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for ourcustomers. In addition to this you will enjoy the following:Act as a team leader by coaching and supporting the team to deliver unbeatable experiences, while ensuring all procedures are followed, taking the lead on shiftDeploy the team according to thetrading pattern, ensuring right people in the right place to maximise salesTrain and accredit new Baristas, inspiring their new adventure with CostaManage the day to day operations of the store when required, being accountable in the absence of the StoreManagerImplement new marketing POS, and brief the teams on new recipes / seasonal ranges to ensure continued excellence to maximise every opportunityDeliver health & safety, cleanliness and drive understanding and importance of the COSTA CheckFromthe quality of an espresso to the maintenance of equipment, to monthly coffee excellence scores, youll drive the highest of standards every timeMaintaining accurate stock levels and ensuring all on-site stock is well stored and persevered A bit about youYouwill have a passion for leading others and a desire to take on shared responsibility because as we know its all about working as a team, and of course you will really love delivering amazing coffee:Previous Team Leader experience in a fast-paced environmentis an essentialA passion for coffee, customers and colleagues - because sharing your Latte art is a part of the day jobConstant desire to overachieve by turning knowledge into operational excellenceAbility to embrace challenges in a fast-paced, team-drivenenvironmentExcellent interpersonal skills, and obsessive about customer serviceCareer driven with a willingness to learn and be bold, brave and action-orientatedFlexible approach and can-do attitude, as each day can offer exciting new challenges Abit about us... At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage. Were the No 1 coffee brand in the UK for the 12th year in a row. As a Barista Maestro youll lead a genuine and warm team that shares a love forcoffee, and a desire to deliver great experiences to our customers, our communities and to our people. At Costa Coffee we celebrate Inclusion and Equality; we believe everyone should bring their true self to work. We advocate collaboration and transparencyand embrace differences in all that we do. For any general queries, or if you feel you need adjustments to the application or online assessment process please contact