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Travel Advisor

Carnival
Job LocationUnited Kingdom
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Carnival UK is the home of the prestigious cruise brands P&O Cruises and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 330 strongcontact centre staff - and we need new Travel Advisors to help us!Why Carnival

  • 25 days annual leave, plus bank holidays. Buy and sell holiday scheme
  • HUGE cruise discounts!
  • Flexible working, including remote work options
  • Lots of progression opportunities
  • Competitive salary
The RoleHoliday bookings are up, the ships are back to service, and that means we need to grow our contact centre to keep up with demand! We have various roles within the department, all crucial roles in the customer journey, each forming part of the jigsaw thatcompletes the guests holiday.Duties Include:
  • Acting as the first point of contact for guests and travel agents, by phone and email
  • Booking fantastic cruises with guests over the phone, as well as adding holiday extras such as cabin upgrades
  • Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
  • Dealing with guest complaints by phone and email, resolving as quickly as possible
About You
  • Excellent customer service skills, with the desire to go the extra mile for our guests
  • Experience within a contact centre / high volume role
  • A flair for sales and hitting targets
  • Travel industry experience would be a bonus!
  • Flexibility to work shift patterns - between 8:30am - 6pm Monday to Saturday
These roles have been levelled at a CUK13Come and be remarkable at Carnival, and start your journey with us today!

APPLY NOW

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