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Service Analyst

Shared Services Connected Ltd
Job LocationUnited Kingdom
EducationNot Mentioned
Salary£25,750 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you an experienced Systems or Service AnalystDo you have experience supporting and configuring Oracle applications to make sure continuity of service and functionality for end usersYou might just be the new team member we are looking for!We have a vacancy to join our existing Oracle systems team supporting our public sector clients. Your primary function will be to resolve incidents raised by client users and internal staff through to resolution, investigating and collaborating closely withrelevant internal teams and suppliers where required.As well as investigating incidents raised, you’ll provide support for delivery of client raised changes, testing and annual audit activities.This hybrid role will be based from home 3 days a week and joining the team working out of one of our modern Centres of Excellence in Glasgow, Blackpool, Newcastle, York, Newport or Gosport the other 2 days.What you’ll be doing:

  • Triage and investigate incidents raised, to support the SOP Service Desk
  • Resolve SOP related incidents with timely updates to relevant parties
  • Liaise with suppliers, ensuring incidents are assigned accurately and managed appropriately
  • Make sure all incidents are resolved to contractually agreed timeframes
  • Support appropriate for major incidents
  • Support testing of quarterly system updates for continuous service
  • Support bi-annual audit of support processes
  • Identify and suggest areas for improvement and implement ideas
  • Support delivery of changes requests and projects
What you will bring:
  • Previous experience of using Oracle EBS or other similar ERP systems
  • A committed work ethic with an emphasis on quality over quantity and attention to detail
  • Ability to balance multiple tasks across systems and prioritise accordingly
  • Eagerness to learn, develop and grow in the role
  • Confidence to build relationships within the team and with external customers
It would be great if you had:
  • Previous experience in a functional/technical support role of ERP systems or other applications
  • Knowledge of ITIL processes
  • Experience of CSI processes eg. Lean Six Sigma or similar
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!Employment Type: Full-time, PermanentLocation: Glasgow, Blackpool, Newcastle, York, Newport or GosportSecurity Clearance Level: SC & NPPV 2Internal Recruiter: MarkSalary: £25750 per annumBenefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a rangeof flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usSSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform servicesusing digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. Living SSCL’ means we deliver social valuewithin our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

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