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Insurance Account Handler

HomePro Ltd
Job LocationUnited Kingdom
EducationNot Mentioned
Salary£17,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

THIS IS A WORK FROM HOME POSITION.This is a great position with career progression opportunity into Account Management, for the right applicant.If successful, you’ll be working in both Vetting and Account Management, and full training will be provided.We’re a small, friendly and vibrant team.The position is split into two main aspects, but as were a small team, you may need to help out with other tasks as needed.Account ManagementWorking closely with the team, you will manage and nurture a portfolio of your own existing members and provide exceptional service to them. It will be essential in this role that relationships with customers and clients are always kept strong and maintained that way to ensure maximum profitability for the business. You will also be taking calls in from members and policy owners, it will be necessary to ensure the highest level of customer service is provided while also aiming to attain your Key Performance Indicators (KPI)VettingResponsible for conducting initial vetting of new sales, liaising with members and underwriters to ensure new members go live quickly while maintaining detailed, organized records.YOUR BENEFITS:

  • Up to 25 days annual leave (excluding bank holidays)*
  • Life Assurance Scheme
  • Pension
  • Private Health Plan
  • Profit share**
    • YOUR SKILLS:
  • Good knowledge of computer systems such as Office Word, Excel, Outlook etc
  • Well-developed communication skills, both written and verbal with a friendly yet professional tone.
  • Clear telephone manner and listening skills
  • The ability to explain complex information clearly and simply, while maintaining compliance
  • Excellent customer focus
  • Positive, can-do, attitude
  • Ability to prioritise and multi-task
  • Self-motivated and driven
    • YOUR DUTIES:
  • Maintain & build relationships with your accounts
  • Follow up quickly on any flagged accounts
  • Work to retain existing accounts
  • Procure member testimonials and speak to policyholders as needed
  • Handle Member enquiries professionally and in a timely fashion
  • Manage any company campaigns targeted at your accounts.
  • Handle complaints in a timely manner
  • Welcome New Members on board with a tutorial on membership and ensure they understand their membership and benefits
  • Conduct Initial vetting on new sales
  • Liaise with both the members and underwriters during the vetting phase
  • Maintain organized detailed records of your vetting activities
  • Lend a hand in other departments as required
    • As this is a work from home position, youll need access to stable, fast internet.A bit about us...HomePro is a Niche Insurance Backed Guarantee Provider in the home improvement industry, weve insured over £5,614,523,838 worth of Home Improvements over 1,541,774 installations.We have over 2,500 members ranging from Double Glazers to General Builders.* Starting at 22 days per annum increasing 1 day per year up to a maximum of 25 days** Dependent on targets and performance appraisals as set out by management each year Required skills
  • Communication Skills
  • Compliance
  • Customer Service
  • Microsoft Office
  • Positive Personality

    • Keyskills :
    Compliance Microsoft Office

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