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Customer Service Advisor (Home Agent) - Home based

Sensée
Job LocationUnited Kingdom
EducationNot Mentioned
Salary9.50 - 10.55 per hour, pro-rata
IndustryNot Mentioned
Functional AreaNot Mentioned
Job Typefull-time or part-t

Job Description

What a year. The world of work has turned on its head. Who would have thought a home based Contact Centre was possibleWell, Sense did. Long before the global pandemic forced us all to reevaluate how we work. Some 16 years before, in fact.Sense are the pioneer in home based contact centres. Thats why some of the biggest players in the Contact Centre industry work with us. Our technology, practices and how we keep our home workforce feeling supported & connected are industry leadingand award winning.Working for Sense means you would be providing seamless support from your own home for customers of household brands from FinTech to Healthcare to The Arts. Our client list is as impressive and diverse as our workforce.What you will do:

  • Represent our clients by offering outstanding support for their customers from your own home.
  • Take ownership of the customer experience and outcome, with full support and guidance.
  • Maintain multiple databases accurately and efficiently adhering to strict GDPR (General Data Protection Regulation) and in some cases FCA (Financial Conduct Authority) guidelines.
  • Form an integral part of the Sense family, whose ethics, values, connectivity and relentless innovation have blazed a trail since 2005.
What you will have:
  • A solid background in customer service and problem solving (ideally gained in a contact centre environment but not always necessary).
  • Curiosity for people, passion, an ability to self-motivate and the drive to work autonomously.
  • Confidence to ask for support when needed (managers, colleagues and virtual floor walkers will be there for you instantly, all the time!).
  • A good degree of flexibility to not only work around your own requirements, but also the clients.
  • The security of a role paying the real Living Wage plus more in service based KPI achievement.
  • Peace of mind. Not worrying about the commute, accessibility to work, dress code, work/life balance, finding meaningful work that fits with other commitments.
  • A busy, challenging and rewarding career. Our policy is to promote from within wherever we can. We have phenomenal talent internally from second jobbers, to actors, to parents (and grandparents!) who juggle it all, to former CEOs.
  • A shared passion for ethics, the environment, excellence and innovation.
Good to know:What we look for is unique, because we are unique. Sense bring work to people, not people to work. Your working environment matters. Make no mistake, this is a contact centre role in every sense - but the bricks and mortar around you are your own. Thisis a busy role with a high volume of calls and as such, you need the right equipment:
  • 2 monitors to find answers from various systems whilst still connecting with your customer and virtual floor walkers when you need them.
  • A PC that is big enough to hold the systems you will be using (comprehensive paid training will be given).
  • A broadband line with sufficient speed to avoid buffer frustration for you and your customer.
  • Headset and telephone to take the calls comfortably and professionally.
  • A quiet place to work that is comfortable, light and airy (all the things you would expect in an office!).
And what does Sense mean Its French for "it makes sense". So now you know.

Keyskills :
Contact CentreCustomer SatisfactionCustomer ServiceCustomer ServicesRemote Locations

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