Customer Service Advisor

Job Description

Cruise Advisor - Work From HomeAs a market leader in the cruise industry, Carnival operate spectacular ships all over the world. Develop your future with a world-leading cruise company that includes the prestigious P&O Cruises and Cunard Line brands.We are recruiting for a number of vacancies in our Contact Centre and have opportunities for you to join us as a Homeworking Cruise Advisor.In these vital roles you will have the opportunity to be part of a fantastic team and help create unforgettable holiday happiness for all of our guests and be an advocate for our brands, ensuring that we are easy for our Travel Agent partners to do businesswith.We have big plans for the future and with new ships on the horizon, there has never been a more exciting time to join us.The RoleIn the Personal Cruise Advisor role you will spend most of your time talking to our guests, providing an extraordinary level of customer service, promoting our brands and helping people to book their perfect cruise, as well as those little extras to makethe holiday really special.If successful in the Partnership Helpdesk Advisor role you would be focused on providing expert sales and system support to Travel Agents when all self-service options have been exhausted, resolving a range of product, process and sales queries at the firstpoint of contact and building great relationships with our partners.If you love talking about holidays and have a flair for sales and customer service then either of these roles could be the one for you.About YouWe are looking for people who want to become a cruise expert and develop their career in this field, are passionate about travel, get a buzz from selling and love to help their customers with all kinds of enquiries. Youll need to work closely with yourcolleagues and build relationships to help you solve problems and be really comfortable with technology and working in an exciting fast paced environment.This role is a full time, permanent position, you may be required to work every other Saturday, but dont worry - youll also have a day off in the week.This role is for people interested in homeworking opportunities only. We are unable to offer working from outside of the UK, so you must be a UK resident to take up this offer.You are sure to be working remotely with a great team of likeminded individuals, who share a desire to support and deliver exceptional customer service to our Guests.Well pay you a competitive salary and youll be eligible for HUGE discounts on our holidays so that you can experience the inspirational brands youll be selling and talking about every day.You can access the full job descriptions by clicking on the apply linkThese roles have been levelled at a CUK13About UsCarnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness. Were looking for talented colleagues who will share our commitmentto this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.Working with us means youll be part of a tight-knit but truly diverse global team of passionate people. Youll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power ofdiversity, so youll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.About the TeamAs part of our Shared Service function, the Contact Centre Operation is the heart of what we do. With over 250 employees in Carnival House, we are the cornerstone of P&O Cruises and Cunard. Our roles include; Personal Cruise Advisor, Flights Advisor, GuestServices Coordinator and Guest Relations Representative. It is often the first place where our guests contact us, so high levels of service are really important. There are also a variety of support roles working alongside our Contact Centre telephony teamsincluding; Service Development, Resource Planning & Performance and Communications.Join us on our journey - apply now.