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Account and Vetting Manager

Job LocationUnited Kingdom
EducationNot Mentioned
Salary18,000 - 26,000 per annum, negotiable, inc benefit
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

THIS IS A FULL-TIME, WORK FROM HOME POSITION. The HomePro Group is a leading insurance broker in its field, providing Insurance Backed Guarantees to homeowners who have done home improvements.To date, weve insured £5,593,394,231 home improvements, on over 1,5 million installations and our member tradesmen who do the home improvements are rated 9.55 out of 10, on average by over 704,000 customers.Forming part of the HomePro Group, FairTrades is a well-established trade body within the home improvement sector, providing outstanding support to a growing number of members throughout the UK. If successful, youll be working in both Account Management and Vetting, and full training will be provided.Were a small, friendly, and vibrant team. Account ManagementWorking closely with the team, you will manage and nurture a portfolio of your own existing members and provide exceptional service to them. It will be essential in this role that relationships with customers and clients are always kept strong and maintainedthat way to ensure maximum profitability for the business. You will also be taking calls in from members and policy owners, it will be necessary to ensure the highest level of customer service is provided while also aiming to attain your Key Performance Indicators(KPIs).VettingResponsible for conducting initial vetting of new sales, liaising with members and underwriters to ensure new members go live quickly while maintaining detailed, organized records.SKILLS:

  • Good knowledge of computer systems such as office Word, Excel, Outlook etc
  • Well-developed communication skills, both written and verbal with a friendly yet professional tone.
  • Clear telephone manner and listening skills
  • The ability to explain complex information clearly and simply, while maintaining compliance
  • Excellent customer focus
  • Positive, can-do, attitude
  • Ability to prioritise and multi-task
  • Self-motivated and driven
DUTIES
  • Maintain & build relationships with your accounts
  • Follow up quickly on any flagged accounts
  • Work to retain existing accounts
  • Procure member testimonials and speak to policyholders as needed
  • Handle Member enquiries professionally and in a timely fashion
  • Manage any company campaigns targeted at your accounts.
  • Handle complaints in a timely manner
  • Welcome New Members on board with tutorial on membership and ensure they understand their membership and benefits
  • Conduct Initial vetting on new sales
  • Liaise with both the members and underwriters during the vetting phase
  • Maintain organized detailed records of your vetting activities
  • Lend a hand in other departments as required
BENEFITS
  • Up to 25 days annual leave (excluding bank holidays) *
  • Life Assurance Scheme
  • Pension
  • Private Health Plan
  • Profit share**
* Starting at 22 days per annum increasing 1 day per year up to a maximum of 25 days** Dependent on targets and performance appraisals as set out by management each year

Keyskills :
Communication SkillsComplianceCustomer ServiceMicrosoft OfficePositive Personality

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