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Trainee 1st Line Support Engineer Entry Level

The Training Room IT Careers
Job LocationTynemouth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Trainee 1st Line Support TechnicianThe Trainee 1st Line Support Technician role is subject to successful completion of the training course - details of costs &fees will be discussed at registrationOverview

  • No experience needed
  • Gain employer and industry desired certification
  • 3 Years career development support
  • Unlimited interviews for available and suitable positions
    • Would you like to wake up every morning and do something you loveIf you have a passion for technology and a love for computers, then we can help you achieve the career you have always wanted.The Training Room are passionate about helping tech-savvy problem solvers follow their dream of a career in IT by working with them to gain industry desired certification before providing employment opportunities with unlimited interviews for 3 years.To guarantee their graduates the best possible start in the new career, The Training Room are partnered with IT leaders across the country who will be offering successful applicants the opportunity to interview for available entry level positions.Previous experience is not required! We will ensure you receive the support and training you need to become certified and industry ready.Graduates will gain the following certifications:
  • CompTIA ITF+ (IT Fundamentals+)
  • CompTIA A+ (220-1001 Core 1 & 220-1001 Core 2)
  • CompTIA Network+
  • CompTIA Security+
    • Add one of the following modules to specialise your learning:
  • CompTIA Linux+
  • CompTIA Cloud+
  • CompTIA Server+
    • As a 1st Line Support Technician, you will:
  • Deal with incoming incidents in a professional, courteous manner over the phone and via email
  • Take ownership of incidents and manage them in a logical and methodical manner.
  • Taking ownership for the end to end management of your queue.
  • Accurately log incidents, categorising and prioritising them in line with service operations procedures
  • Conduct full and thorough diagnostics with end users to enable first point of contact fault resolution
  • Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks.
  • Prompt escalation of Incidents to 2nd/3rd level resolution teams or third-party suppliers as necessary
    • 1ST Line Support is the ideal platform to launch your career in IT. If you’re serious about pursuing your dream career, we can help make it happen.CLICK APPLY to find out more.

    APPLY NOW

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