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Customer Service Advisor

Appcastenterprise
Job LocationTyne and Wear
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title:Customer AdvisorCompany:EEHours & Contract:Full Time Permanent(37.5 Hours)Salary: OTE £19,961 (£19,011 Basic + OTE Bonus)Location:North TynesideCall Centre (Cobalt Business Park)Start Date:22nd NovemberCustomer Advisor (Mobile Care)Youll be helping customers who are having problems with their services in Mobile Care or Broadband Technical. Each call can be very different. You might be helping people to understand their bills, getting them back online when their Wi-Fi has dropped,running diagnostics or talking them through our products and how to use them.Its not an easy job. There, we said it. Customers can be frustrated or angry that theyve lost theirconnection, or their bill is higher than expected.Soitll be your job to calm the situation, ease the tension and get the problem solved.We also uselots of differentsystemsso youll need tobe confident with technology.Youll need tobesomeone who is:

  • able to get on well with people
  • confident to have difficult conversations
  • respectful of other peoples point of view
  • not easily upset or offended by others
  • able to think quickly and be calm in stressful situations
  • genuinely motivated to helppeopleand solve problems
Although no previous experience is required, if you have worked in retail, hospitality or customer service before this could be a great next step in your career.Well give you all the training you need. When youstartyoull get 4 weeks training on our products and services, systems and processes, and handling real customer calls. Youll have people around you to support you, regular coaching and training updatesto make sure youre always at the top of your gameWhats in it for youYoull be joining one of the UKs most exciting telecommunications companies with a very bright future.Were one of theSunday Timestop 6 best big companiesto work forand we offer a huge range of benefits to all our colleagues.From day one youll get:
  • Generous discounts on broadband
  • BT TV - including BT Sport and NOW Entertainment Membership for £5
  • 50% off EE or BT pay monthly mobile plans for you
  • Up to 30% off EE pay monthly mobile plans for your friends and family
  • Generous salary and bonuses
  • 25 days paid holidays
  • Incentives and recognition for your performance
  • Full training, ongoing coaching and support
  • Employee rewards hub saving you £££ on products/services you normally buy
  • Great pension (up to 9% employer contributions) and share schemes
  • Opportunities to progress your career across the business
  • Paid days off to volunteer with charities or causes important to you
  • Job satisfaction; knowing youre helping the country stay connected
Training:Mon-Fri 8-4.30pm for 4 weeksShift Pattern after training completed; RotationMondayTuesdayWednesdayThursdayFridaySaturdaySunday10815-16450815-16450815-16450815-16450815-1645offoff20915-17450915-17450915-17450915-17450915-1745offoff3off1000-18301000-18301000-18301000-18301000-1830off4off1130-20001130-20001130-20001130-20001130-2000off

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