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Scheduler

Office Angels
Job LocationTunbridge Wells
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Scheduler / Engineering Co-ordinatorCentral Tunbridge Wells£c28,000 per annum22 days annual leave per year + Bank Holidays, (+service+extra days+birthday off), Pension, Flexible start/end times, Hybrid options (after 6 months), Performance Bonus, Parking, Career progression.Culture: Busy, professional company with great team spirit, reactive and fast paced environment.Monday - Friday 8.30am-5.30pm Company: This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts.Service delivery is at the heart of everything they do and the feedback from customers is excellent! A busy, friendly and dynamic supportive team who are expanding.You:You will play a vital role within a sub team scheduling team of 4, working with managing key client accounts through building a strong relationship with the client. You will have relevant Scheduling skills and ability to work in a fast-paced environmentquickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.Role:.The responsibilities of the role will include.

  • Supporting in creating a monthly schedule of PPM visits.
  • Proactively scheduling all routine visits in line with the contract frequency, adhering to technician patches and maximising efficiencys with regards to route planning/access times
  • Ensuring completion of visits in line with the contract frequency
  • Responding to reactive call out and treatment requests, scheduling attendance in line with client specific SLAs
  • Scheduling larger ad-hoc works
  • Supporting the migration of scheduling to the CRM system
  • Updating the Management team regularly about any concerns over service delivery
  • Working alongside the service team to create action plans to combat activity - feeding back any sites of concern via the appropriate channels
  • Sending quotations of chargeable visits and treatments to clients
You will play a vital role with managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLAs and exceeding their expectations.You will have relevant scheduling skills gained within a service or similar based industry and the ability to work under pressure and manage a busy workload.Immediate interviews await the right candidates, please apply online with your latest CV.This role is being managed by Debbie Foster and Katrina Smith; Tunbridge Wells- Office Angels./Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
scheduler engineers diary co-ordinator admin customer account client

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