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Job Location | Tunbridge Wells |
Education | Not Mentioned |
Salary | £38,000 - £45,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Operations Manager (Scheduling & Contracts)Central Tunbridge Wells£ circa 43,000 per annum *22 days annual leave per year + Bank Holidays, (increases with service), Parking, Pension, small flexibility within start/finish times and a Performance Bonus.Culture: Busy, small professional company with a reactive and fast paced environment.Monday - Friday / 8.30am-5.30pm *flex on start and finish times / Fully office basedCompany: This company work with some of the most prestigious establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery isat the heart of everything they do and the feedback from customers is excellent! A busy, friendly and dynamic supportive team where no two days are the same.The role involves managing an operations team within the office of around 12 people, which consists of client relationship team, scheduling team and booking coordinator team. It is a varied role, so a flexible and adaptable approach is required, as wellas a passion for customer service delivery. You will be managing and working within the operations team and be able to deal with issues head on with excellent management skills.RoleThe responsibilities of the role will include working within the Management team to ensure state of service is maintained and address any pest related issues across our client sites. The Operations Manager will ensure excellent customer service is maintainedand communication is maintained across all stakeholders. They would be continuously reviewing internal processes and systems, identifying areas for improvement and implementing new strategies across the business.The Operations Manager will be managing the operations team within the office within 3 sections as below:Scheduling
Keyskills :
scheduler engineers diary co-ordinator admin customer account client