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2nd Line Support Analyst

Latcom Plc
Job LocationTunbridge Wells
EducationNot Mentioned
Salary29,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client based in Tunbridge Wells, Kent are looking for an 2nd Line Support Analyst but would consider an experienced 1st liner ready to step into a 1st and 2nd line role.In return my client offers a salary of £29k-£32k + Training + Progression + Project Work + Good Benefits!Please note this role is 100% office based, Monday to Friday 9.00 to 17.00 and offers no WFH. Role involves IT Helpdesk and application support to internal and external customer base, covering desktop/laptop, application software, bespoke software, MS Office 365, Teams, desk phones and mobiles. Successful candidates need to be able demonstrate ahigh level of technical/problem solving ability as well as excellent communication/customer care skills.You must have:

  • Excellent verbal and written communication skills.
  • Microsoft Office 365 and Windows products.
  • Active Directory.
  • Good troubleshooting skills.
  • Strong time management skills.
  • Previous experience in a customer facing desktop / application support role.
Job Responsibilities
  • To provide 1st and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
  • Assists in the investigation and resolution of issues and determines when they should be escalated to a higher level.
  • Assists with the development of support standards and contributes to creation of support documentation.
  • Provide technical advice to prospective customers.
  • Provide induction training for new starters and basic user training on business systems.
  • Assists with the provision and configuration of mobile phones, smartphones & tablets.
  • Assists with Active directory account management (starters/leavers).
  • Assists with SharePoint Management and Administration.
  • PC Builds / configuration.
  • Install or remove system components using supplied installation instructions and tools.
  • IT Project work (Office 365, Intune, Azure ad, Automation).
For further information and a full job spec please send in your CV.

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