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Sales Support

Kube Recruitment
Job LocationTrafford Park
EducationNot Mentioned
Salary£18,000 - £19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Sales SupportBased near Trafford ParkMonday - Friday 9.30am-6.30pmSalary - £18,000 - £19,000Excellent working environment***To apply for this role, you should be/have***· Happy working in a busy team· A multitasker· Have a passion to deliver excellent customer service· Good organisational skills· Be looking for a long-term position· Have a positive and happy outlook· ProfessionalWe are looking to recruit a Sales Support Advisor to join our client’s team in Trafford Park. This is a busy and exciting opportunity to be part of a successful team working in pharmaceuticals. We would like to speak with confident, driven, personable candidates who are passionate about customer service.The role

  • Maintaining a daily and monthly customer service log that captures all relevant details to customer issues for audit and training purposes
  • Speaking to customers daily to give them returns reference and to log relevant details
  • Taking and making calls from and to customers as and when needed
  • Identifying the different issues as reported by the customer e.g. missing items, damaged items, ordered in error, driver error or keyed incorrectly
  • Ensuring customer letters have been completed
  • Ensuing all returned products are credible as per our terms
  • Logging any customer &/or product complaints following up with GM for closure of complaints
  • Completing all credits and stock checks on stock returned by customers
  • Completing adhoc stock checks if lines reported missing
  • Taking calls to assist the team during busy periods
  • Chasing up late deliveries
  • Contacting customers when a driver has been delayed ensuring they know it will be late
  • Completing post and other admin duties as needed
  • Maintains security of Company stock, equipment and assets relating to your role.
  • To have an excellent knowledge of different categories of products
  • Ordering stationary/consumables required, creating Purchase orders and matching to invoices when they come in.
    • Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed.Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments. Required skills
  • Customer Service
  • Pharmaceutical
  • Pharmacists
  • Sales
  • Product Complaints

    • Keyskills :
    Customer Service Pharmaceutical Pharmacists Sales Product Complaints

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