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Helpdesk Administrator

Reed
Job LocationTorquay
EducationNot Mentioned
Salary£21,000 - £24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Key Purpose

  • First point of contact to customers on Helpdesk
  • Communicate with customers and contacts via various channels
  • Oversee full process of dealing with client help calls
  • Work as part of a team covering general administrative duties
Key Duties & accountabilitiesAdmin
  • Manage a demanding and reactive workload in a responsive way
  • Diary Management
Team Support
  • Monitoring of the Helpdesk and logging of calls
  • Liaising with contractors/suppliers and following up on outstanding jobs
  • Provide feedback to clients on jobs
  • Regular Customer Service Feedback Surveys on works completed
  • Working in conjunction with Facilities Management regarding maintenance on property
  • Reconciliation of job sheets and invoices
  • Updating and maintaining spreadsheets
  • Admin support for Surveys and Service Level Agreements
  • Data capturing of Surveys and producing of final Reports
  • Maintaining SLA documentation
  • Maintaining client and contractor databases
  • Filing system
  • Maintaining of Annual Leave/Flex/Absence records
  • Develop Powerpoint presentations and handouts
  • Liaise with framework partners and external and internal clients to obtain and exchange information relevant to project progression
  • Update contracts register
  • Report and document formatting
  • Provide reception cover as and when required
  • To work without direct supervision and manage own workload
  • To form good professional working relationships both within internal and external bodies
  • Deal effectively and professionally with telephone calls and email correspondence
  • Managing various generic team mailboxes
  • Creating, maintaining and updating of documents and spreadsheets
  • Maintain internal filing system
  • Record keeping
  • Scheduling of meetings and issuing invites
  • Booking of meeting rooms/venues and arranging catering
  • Collating and issuing of associated documents, minute taking and transcription
  • Booking travel and accommodation
  • Booking courses
  • Assisting with events
  • Project/task related research
  • Providing basic level training for new starters on systems, software and processes.
Budgetary / Financial Responsibilities
  • Financial support duties
  • Arranging for set up of new suppliers
  • Completing payments
  • Year-end processing
  • Checking/monitoring budgets
Essential
  • Effective communication abilities
  • High degree of accuracy and attention to detail
  • Excellent interpersonal skills and ability to work effectively in a team
  • Good organisational skills with the ability to determine priorities and complete tasks within deadlines
  • Ability to multi-task and meet challenging deadlines and work with competing demands
  • Possess a positive attitude
  • Excellent customer services both internally and externally
  • To work without direct supervision and manage own workload
  • Telephone, ICT and typing skills
  • Microsoft Office (Word, Excel and Outlook)
Desirable
  • Basic financial understanding and skills
  • PowerPoint
  • Knowledge of building maintenance

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