Technical Account Manager

Job Description

Technical Account ManagerTonbridge £35k to £40kDOEThis could be the perfect role for a candidate who is naturally curious, values high standards of Client satisfaction and Service Delivery, is excited by Technology and looks forward to not only developing long term relationships with customers but beinga trusted central point of contact who understands their business and knows and advises on what technology can facilitate their growth and success.A clever mix between Technical Account Manager and Service delivery, as part of the dedicated Customer Engagement Team, you will work closely with the team supporting and helping their clients succeed through technology. That means understanding theirbusiness, their goals and their challenges while also understanding how you can help, drawing in the right colleagues to ensure a great customer experience.Established for over 25 years, and during that time they have proved themselves as a pioneering Managed Service Provider delivering first class service. They have recently been recognised as being amongst the top 25 MSPs in the UK. They believe that theirbusiness lives or dies by the quality of the relationships they build with their clients. When they win a client, they want to keep them for the long-term, that means looking after them better than the competition could. The Technical Account Manager plansfor success for them and their clients, manages the situation when they fall short of success and instils confidence in the customer about their future with them.Duties

• To be the central point of contact for your assigned customers
• To manage and maintain customer business relationships at the appropriate levels
• To ensure that each customer has a current and relevant Roadmap of technology improvements that deliver benefit to their business
• To maintain an understanding of the developments of the wider technology industry, and how they can benefit our customers
• To present Roadmaps and other materials to customers
• To coordinate with colleagues to ensure that issues arising from services are addressed quickly and to the customers satisfaction
• To coordinate with colleagues to ensure that the right people are engaged at the right time to progress sales opportunities
• To advise the customer and internal colleagues on appropriate Microsoft licencing, and to maintain sufficient and current awareness of the Microsoft licencing options
• To maintain accurate records of client activity in the companys CRM and Service Desk applications
• To work in accordance with company values, policies and procedures
• Requirements
• A genuine interest in and enthusiasm for business technology
• An ability to empathise with customers and build lasting relationships
• A problem-solving mindset
• An ability to work unsupervised, managing your own workload and competing demands, coupled with a willingness to share information and to ask for help when needed
• An understanding of the principles of:
• End user computing
• Microsoft 365
• Information Security
• Multi-Tier on premise architecture
• Cloud architecture
• Cloud applications
• A willingness to get stuck in when necessary, with an ability to delegate when possible

Due to the Government guidelines around Covid-19 and working from home if you can, our preference is for all staff to do this wherever possible. We do have our office open for staff that are unable to work from homeBenefits

• 25 days holiday
• Your Birthday as a bonus annual leave day
• Annual Staff Bonus
• Pension scheme
• 2 weeks of dedicated training days
• Service Desk gamification rewards
• Free onsite parking
• Ride2work Scheme
• Fully airconditioned offices
• Onsite Games Room
• Dress down Fridays
• Unlimited free fruit and soft drinks.
• Beans to cup coffee machine
• Company paid quarterly social events
• New client introduction bonus
• New staff introduction bonus
• Regular anonymous pulse surveys to help us help you
• PerkBox discounts and offers