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Customer Liaison Officer

Appcastenterprise
Job LocationTonbridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Annual salary: up to £26,000.00 Customer Liaison OfficerTonbridgeFull-Time Role, PermanentSalary up to £26,000 PAN, DOEAbout the Role:Due to new Planned Works and agreed client prelims to enable us to deliver the agreed programs, we are now seeking a Customer Liaison Officer to join our team; now in its Twelfth year providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.Your duties will include site visits with customers/contractors to ensure customer/client/contractors are updated frequently on progress of works.Youll need great organisational skills to keep on top of surveys, works, post inspections and complaints resolutions.Were looking for someone with a background in a commercial team; history of completing payer notices and confident to challenge price discrepancies when required. This is a hybrid role, youll be expected to work 3 days in the office and its permissibleto work from home the remaining 2 days.Role Criteria:As youll be required to provide a front-line professional service to all customers, were looking for someone who will proactively deliver a positive experience!Youll coordinate and deliver all customer operational related tasks and communication materials as appropriate, ensure customer appointments are attended on time and to standardand proactively support the Group Customer Success Manager as required. Thesuccessful candidate for this role will have:

  • Good time management, planning & organisational skills.
  • Experience of working with computerised systems.
  • Experience of working in a customer facing or service delivery role.
  • Good written, verbal, and interpersonal skills.
  • Strong customer experience ethos.
  • Strong communication skills
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Benefits we can offer you:
  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
  • Family friendly policies
  • Company Van, Fuel Card and Uniform
To apply, follow the link below or to discuss your application further; contact LaurenMears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic backgroundor individual make up.Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

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