Claims (Subsidence or Loss of Water)

Job Description

Job descriptionJob Title: Subsidence Claims SpecialistLocation: TonbridgeSalary: £27,000 per annumAbout the Role: As a Subsidence Claims Specialist, you will play a crucial role in managing a portfolio of subsidence claims. You should possess a deep understanding of the claims lifecycle and have significant experience in successfully managing claimsand collaborating with colleagues at all levels. Acting as the primary point of contact for customers, your goal will be to deliver exceptional customer service and provide expert advice on subsidence and underground pipes claims.Key Responsibilities:Provide excellent customer service by responding to customer queries and subsidence claims calls.Offer advice and guidance to policyholders on general insurance claims issues related to subsidence and underground pipes claims.Negotiate claim settlements effectively, both verbally and in writing.Actively seek opportunities to improve the delivery of customer service.Display active listening skills and use questioning techniques to establish the validity of claims.Develop rapport with customers and various departments within the company.Prioritize tasks efficiently, ensuring important and urgent tasks are handled promptly while maintaining focus on the policyholder.Maintain a proactive approach towards change and embrace constructive feedback.Manage a portfolio of claims, from setup to settlement, while considering individual circumstances.Set accurate expectations for policyholders regarding their claims journey.Identify potential fraud triggers within claims.Adhere to all relevant processes when setting up claims.Acquire in-depth knowledge of policy wordings and products.Contribute ideas to improve departmental performance and customer service.Collaborate effectively with the team and undertake any assigned tasks.Employ a methodical approach when handling each claim, working closely with policyholders throughout the process.Request and collect necessary documents and information from customers, such as receipts, photographs, or accident reports, and properly store them in claim files.Consistently meet and maintain SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).Exemplify the companys values in all work practices.Provide insights for the development of the business, including system, process, and supplier management.Required Skills and Qualifications:Excellent communication skills, demonstrated through written, oral, and personal interaction with customers, experts, clients, and professional bodies.Exemplary organizational, planning, personal management, and prioritization skills.Self-confidence in your abilities and a strong belief in the The company claims proposition and values.Proficient analytical skills, allowing you to distill data from various sources to develop a sound claim strategy.Keen attention to detail and accuracy.Outstanding time management and organizational abilities.Proficiency in using computers, with strong administrative skills.Strong spoken and written communication skills.Customer-focused with a passion for providing world-class customer service.Driven and motivated to meet targets, even in challenging circumstances.Able to work autonomously and embrace modern business tools.Empathetic and understanding towards customer needs.Confident and professional demeanor.Honest, loyal, courageous, and committed to the company and the team.Experience and Knowledge: Ideally, you will have:A minimum of 2 years of experience in an insurance Subsidence Claims Handling role. ORA minimum of 2 years of experience in another Technical Claims Handling role (Escape of Water experience is sufficient). ORExperience as a Loss Adjuster with expertise in handling Subsidence claims, supported by your CV and references. ORQualifications as a Structural Engineer and demonstrable experience in the field.Qualifications:Secondary education with qualifications in Mathematics and English. Numeracy skills are a must.If you feel you meet the requirements and possess the necessary skills for this role, we encourage you to apply. We look forward to learning more about you and your potential contribution to our team.Benefits of Working with Us:Dependent on position we can offer Hybrid working three days in the Tonbridge office and two days from homeAccess to our fully equipped gym in our Tonbridge office, available for all employees Monday to Saturday.Job Types: Full-time, PermanentSalary: £25,000.00-£27,000.00 per yearBenefits:Bereavement leaveCanteenCasual dressCompany eventsCompany pensionCycle to work schemeDiscounted or free foodEmployee discountEmployee mentoring programmeEmployee stock purchase planFinancial planning servicesFree fitness classesFree flu jabsFree parkingGym membershipHealth & wellbeing programmeLife insuranceMatching gift schemeOn-site gymOn-site parkingPrivate dental insurancePrivate medical insuranceProfit sharingReferral programmeSick payStore discountTransport linksSchedule:Day shiftEvery weekendMonday to FridayWeekends onlyAbility to commute/relocate:Tonbridge, Kent: reliably commute or plan to relocate before starting work (required)Experience:subsidence Claims Processing: 1 year (required)

Keyskills :
General InsuranceSubsidenceLoss AdjustingClaims Handling