1st Line Support Engineer

Job Description

1st Line Support EngineerTonbridge£20k - £24k DOEThis is a unique opportunity for a 1st Line Support Engineer to really launch their career by joining a well established and successful MSP based just outside Tonbridge with arguably one of the most comprehensive list of employee benefitsThey have been established for over 25 years, but are still fresh, constantly seeking out better ways of working and they pride themselves on staff training and development. You will have 2 weeks of dedicated training days every year. They are passionate about cultivating a fun and rewarding environment where the staff are looked after and everyone is helped and encouraged to reach their full potential.Working as a 1st Line Support Engineer from their smart modern offices with breakout and recreational areas including a pool table, we are looking for someone who is customer-focused, technical and has excellent communication skills looking to further theircareer and thrive in an enjoyable working environment.As part of their dedicated Services Desk, the 1st Line Support Engineer will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephoneand remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week.Duties

• Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
• First point of contact for support calls
• Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
• Achieve both personal and team Golden KPIs targets such as customer satisfaction
• Working in order of SLA and priority of tickets
• System documentation
• 40 hours per week - 08:30 - 17:30 Monday to Friday. We need applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role. In return, we offer a competitive salary and a fun and rewardingenvironment for you to succeed.

Requirements

1. Ideally you will be from a Managed Service background
2. Great customer service skills
3. Positive and passionate about technology
4. Good problem solving skills
5. 1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Benefits

• 25 days holiday
• Your Birthday as a bonus annual leave day
• Annual Staff Bonus
• Pension scheme
• 2 weeks of dedicated training days
• Service Desk gamification rewards
• Free onsite parking
• Ride2work Scheme
• Fully airconditioned offices
• Onsite Games Room
• Dress down Fridays
• Unlimited free fruit and soft drinks.
• Beans to cup coffee machine
• Company paid quarterly social events
• New client introduction bonus
• New staff introduction bonus
• Regular anonymous pulse surveys to help us help you

Keyskills :
Communication SkillsCustomer ServiceLine SupportTechnology1st Line