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Job Location | Thornaby |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Joining the Stockton Contact Centre Team as a Real Time Executive, you will analyse real time intraday queue performance, comparing available resource against staffing plan and report any discrepanices. You will take necessary action to optimise call handlingand efficiencies and ensure SLAs are delivered.Your observational skills and data gathering will enable you to identify and highlight deviations and improvement opportunities to enhance performance and efficiencies. You will be able to produce explanatory commentary, insights and recommendations to driveimprovement.Working mainly from home, well provide you with the tools, training and tech to be able to work this way. Youll need a quiet environment, away from regular home activities and a reliable internet connection. On occasion, you may need to be to travelto our Stockton Contact Centre, to attend meetings & training.Joining us will not only provide opportunities for you to grow your career but also has the benefits of being part of an established but growing team, at a time of growth and new ventures.Were a company thats moving at a fast pace so grab your passport and join us on this journey - the world of TUI awaits!ABOUT THE ROLE