Product Manager

Job Description

Role Purpose:The Product Manager will ensure that their product range is in line with the company goals and strategy. To ensure this they will use data analysis, market research, industry insights and customer feedback to understand the customers present and future needs.They will optimise the product range through the introduction of new products and the management of product lifecycles.The Product specialist will work closely with Technical, SCM, QC, Sales and Marketing departments on aspects of products.Duties and Responsibilities:

• Working closely with the global product management team on all aspects of product management, new product introduction and product life cycle management.
• Managing and development of defined product groups and providing support to other product specialists with their product ranges.
• Responsible for the research, appraisal and evaluation of new products for introduction into the product portfolio in line with the companys product strategy.
• Responsible for the introduction of new products, their suitability and conformity with current regulations/legislation/approvals, their fit with customer and market requirements, liaising with suppliers/manufacturers at all stages to ensure products meetthe correct criteria.
• Ensuring that the companies pricing strategy is followed for all products throughout their lifecycle whilst meeting market needs and ensuring profitability targets are met.
• Through data analysis proactively identify opportunities to improve product performance throughout the product lifecycle, ensuring that all required direct and indirect actions are completed.
• Identify opportunities to improve product profitability by working with the SCM team to negotiate better pricing, better terms or sourcing alternative products and suppliers.
• Ensuring that all required legal standards and technology licenses are followed and kept up-to-date, such as UKCA, CE, RoHS & REACH.
• Production of documentation for both new and existing products, including product specifications, user manuals, web texts and marketing/design briefs.
• Creating and delivering product and technology training for key customers, global sales and marketing departments.
• Representing at global IT/AV trade shows
• Assisting with the proof reading and creation of documents required for product marketing, PR, promotional advertising and website advertising.
• To continually maintain the accuracy of all product master data in the companys ERP, Webshop and PIM systems. Ensure that ISO9001 processes are followed at all times.

Person Specification

• A good understanding of IT and AV equipment and technologies, knowledge of their hardware, current operating systems and accessories.
• The ability to quickly learn and understand new advances in computer and AV technologies and to be able to apply these advances into opportunities.Ability to communicate with staff and managers at all levels.
• Able to work on ones own initiative and within a team environment.
• Able to work effectively in an international business environment
• Strong analytical, planning and organising skills.
• Good Microsoft Windows and Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel and PowerPoint) skills.
• Takes pride in their attention to detail and accuracy of work
• Strong customer focus ensuring that the customer experience is taken into account at all times
• Excellent at dealing with customers/stakeholders face to face and over the telephone.
• Able to use initiative in identifying what needs to be done and being proactive in resolving problems and getting on with their day to day work.
• Excellent verbal and written skills
• Take personal responsibility for self-development and improving own market, technical and product knowledge.

Competencies

• Customer Focus
• Teamwork
• Achieving results
• Technical and professional expertise
• Communication

Keyskills :
Customer ServiceIT SalesProduct ManagementProduct Manager