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Customer Service Advisor

Manpower
Job LocationThornaby
EducationNot Mentioned
Salary£12.05 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Help People Get the Support They NeedPay - Up to £12.05 per hour

  • The role is full-time working. You will be required to work a shift pattern which will cover the following working hours: 8am-8pm. Weekend working is required, shift patterns to be agreed with line manager.
  • This role is office based in Westminster House, St Marks Court, Thornaby, Stockton on Tees, TS17 6QP
We are looking for a compassionate and customer-focused individual to join our call centre team for the Personal Independence Payment (PIP) program.As a Customer Service Advisor, you will be the first point of contact for claimants who need help with their claims. You will use your skills and knowledge to resolve their queries quickly and efficiently, and you will work with your team to ensure thatwe meet our customer service goals.The department is responsible for a wide variety of tasks such as logging and updating new information in the system, providing assistance in the tracking and co-ordination of risks and issues, dealing with special requests for claimants and first line complaintmanagement and supporting other departments.Whats in it for youAs a valued employee of the Manpower, youll have access to a range of amazing benefits;
  • 28 Days Annual leave per annum
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
  • Eye care vouchers
  • Referral Schemes
  • Save-As-You-Earn-Scheme
  • MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)
What youll need:Ideally you will have worked in a customer service role before, but if this is your first role or a career change dont worry as we provide all the training and support, youll need.At a minimum you should have:
  • Strong interpersonal skills
  • Ability to develop good relationships with customers and colleagues
  • Strong analytical skills
  • Ability to organize and prioritize work in an effective manner
  • Ability to work in a fast-paced environment
  • Self-motivation and the drive for excellence
  • Excellent team player
If you are a customer service superstar who is looking for a challenging and rewarding career, we would love to hear from you!Apply now!

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