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Major Incident Manager

INTEC SELECT LIMITED
Job LocationTemple Meads
EducationNot Mentioned
Salary£65,000 - £75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100k+) – Bristol (Office Based) – Technology InfrastructureOverview:A market leader in Infrastructure Software Solutions are searching for multiple Major Incident Managers to join one of their growing teams in Bristol.Role & Responsibilities:

  • Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW
  • Own the Process governance and adherence – call out and educate/re-educate on process non- adherence.
  • Functional process owner for the Incident and Major Incident Management process
  • Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations
  • When required, act as a point of contact for all Major Incidents.
  • If required, represents the first stage of escalation for Major Incidents.
  • If required, responsible for planning and coordinating all the activities required to perform, monitor, and report on the process during a live incident.
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Ensure traction and report daily on the progress of Problem Reports
  • Provide guidance to the various support teams with regards to the incident process.
  • Determines if an incident needs to be escalated according to priority and severity of the issue.
  • Feed into the monthly Service Reviews, including full summaries of all Major Incidents for the respective months
  • Meet monthly with Service Managers to discuss process shortfall, improvements/new initiatives.
  • Ability to coordinate and chair Major Incident war rooms during a live incident, must be able to take active lead in driving restoration of service.
  • Deep analysis into Incidents, root causes, weaknesses, corrective actions etc.
Package:
  • £65,000 - £75,000 basic salary
  • Bonus of 25%
  • Excellent Share Options
  • Package in excess of £100k.
Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100k+) – Bristol (Office Based) – Technology Infrastructure

Keyskills :
Incident Management

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