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Customer Service/Motor Claims - Aviva

Appcastenterprise
Job LocationTemple Cloud
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time Work from home

Job Description

Customer Service SpecialistAviva Motor ClaimsJob Overview

  • Start Date: 13/03/2023
  • Salary: £10.89 per hour £20,301 per annum (Salary increases to £22,165 after 6 months if minimum competencies displayed.)
  • Shifts: Full Time 35.85 hrs per week, Monday-Friday 09.00-17.00 NO PART TIME HOURS AVAILABLE
  • Location: Work from Home
  • Training: 28 Days - working from home remotely, full attendance required
  • Contract: Permanent
  • Probity: DBS, Credit Check and 2 year employment history (this is in addition to referencing)
We currently have fantastic opportunities to join Avivas award-winning, and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment and have an empathetic customer service style, we would love to hear from you!Also, being able to demonstrate prior claims-handling experience would be desirable but not necessary as full training will be givenAs a Customer Service Advisor within our Motor Claims team, you will need to provide excellent service on every call and email, providing our high value clients with a bespoke claims service which is tailored to their needs. You will be dealing with varioustypes of calls for example discussing certain aspects of claims such as the repair, liability etc. Resolving the customers query could involve speaking with our suppliers, garages etc (so will involve outbound calls).In the role you will also need to investigate what has happened, making pragmatic decisions on the best course of action for our customers. This will involve liaising with external stakeholders, such as the Police or solicitors, to help with your decisionmakingtherefore were looking for candidates who are excellent at relationship building and can negotiate effectively too.Skills / experience required:
  • Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
  • Team player mentality, with a willingness to learn and help others out
  • Passionate about delivering excellent customer service.
  • Excellent communication skills
  • Strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
If you have any questions regarding this role see contact details belowTel Number -Email -Benefits of being a Customer Service Representative
  • On-line recruitment process, with potential job offer within 24 hours and fully paid training
  • 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Lifestyle Benefits programmefeaturing thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Schemeearn up to £900 for referring a friend to work for TP! And £300 for your friend too!
  • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and Wellbeing Hub
  • Life Assurance Cover &Pension Scheme
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression
You can follow us on:Twitter https://TPmarketingUKFacebook https://teleperformanceUK/Instagram https://teleperformanceuk/

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