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Conveyancing Trainer

Job LocationTeam Valley Trading Estate
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Post title:Conveyancing Trainer Post holder :Reporting relationships:Operations ManagerHead of BusinessHead of Residential ConveyancingResponsible for:Trainee Conveyancers and the firms overall growth strategy via the Training AcademyLiaises with:Operations ManagerHead of Gordon Brown LawHead of Residential ConveyancingTechnical AdvisorsTrainee ConveyancersResidential Conveyancing AdminHRAccountsITMarketingClients and referrers of workOffshore TeamKey tasks:Development of Trainees within the Training AcademyMaximise the performance of the teamTeam capacityManage day to day referrer relationshipsInitial complaint handlingSchedule and coordinate department training as requiredContribute to business development and marketing as requiredDaily management of allocation of work to offshore resourcesAre you passionate about supporting, mentoring and developing your colleagues If so, this role is an excellent development opportunity for an experienced conveyancer who is looking to build, coach, train and inspire their colleagues by imparting their ownconveyancing technical expertise.The following lists the Key Areas for which you are responsible and accountable. These are not totally exhaustive, and your support is required in developing your Job Description.Training Academy Development

  • To develop trainee conveyancers to ensure they are equipped to handle a mix of sale and purchase files
  • To provide on the job training and identify bespoke training, as required
  • To identify classroom training for delivery via the technical team, as required
  • To provide one to one support as required
  • To ensure the effective supervision of staff within the department to ensure trainee conveyancers can effectively move into an intermediate conveyancing role within a set period of time (circa 6 months).
  • To contribute to Residential Conveyancing department meetings
  • To escalate any training concerns to the Operations Managers.
  • To ensure the effective management of conveyancing files within the Training Academy.
  • To identify / monitor KPI figures within the Academy in order that they are achieved
  • To assist with the growth of fee earning capacity within the firm, via the success of the Training Academy.
  • To review incoming post allocated to the trainees post queues on a daily basis, to ensure proactive file management
  • To deal with the allocation of files to individual staff members, ensuring an effective spread of work amongst the team
  • To manage holiday requests and ensure adequate holiday cover within the department
  • To report capacity issues to the senior management team, as they arise
  • To provide support to the Training Academy members as initial point of contact for client and referrer complaints
  • To support with the handling of unresolved complaints.
Business Development and Marketing
  • To co-ordinate with the senior management team and Marketing Manager in setting and achieving development of marketing strategies
Client Care
  • To ensure all clients are offered the best levels of service.
  • To support with client queries where matters are escalated for technical expertise.
  • To ensure clients are dealt with courteously and expeditiously, promoting a favourable image of the Firm at all times.
If this sounds like you then we want to hear from you!

Keyskills :
ConveyancingManagementMentoringSenior ManagementTraining


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