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Customer Service Advisor

Quest Employment
Job LocationTaverham
EducationNot Mentioned
Salary£9.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Quest Employment are currently recruiting for a brand-new client based in NorwichWe are looking for friendly and polite Customer Service Advisors to work closely with other team members to provide outstanding service to customers, answering their questions and queries and handling complaints. This is an ongoing temporary role with an immediate start.The Customer Service Advisor will hand a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to the customers to understand the reason for their call, address all questions or complaints and provide an accurate and efficient response.Responsibilities

  • able to handle high volume of calls
  • answer calls from customers to address their questions, complaints or other issues
  • respond to customers efficiently and accurately, explain possible solutions- ensuring the customer feels supported and valued
  • engage in active listening with callers, confirming or clarifying information and diffusing difficult situations if needed
  • striving to meet and exceed excellent customer service
  • utilizing software, scripts, and tools appropriately
  • take part in training and other learning opportunities to expand the knowledge of the company and position
  • adhere to all company policies and procedures
    • Requirements:
  • Exceptional customer service, active listening, verbal, written and communication skills
  • Professional telephone manner
  • Proficiency with computers, software and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Adaptability and Accountability
    • Working pattern: Monday to Sunday (YOU choose the days you work!) Shifts: 08.00-15.00 OR 15.00-22.00 (YOU choose which one is suitable for you)If you are interested then do not hesitate and apply today. Get in touch with the National Recruitment team on or click apply now

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