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| Job Location | Taunton |
| Education | Not Mentioned |
| Salary | 23,000 - 27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Workplace IT provide specialist Microsoft based IT Support Services to many of the UKs leading healthcare organisations.The IT Support Specialist (L1 Support Engineer) is responsible for change management requests (Password Changes, 365 Setup / Decommission / Intune / AD Profile Builds / Remote Device Configuration.Key Responsibilities:You will be providing what we call provisioning services to our clients. This includes:365 User Setup / Change and De-CommissionUser Profile (Intune and AD) BuildsPassword ChangesMDM (Mobile Device Management) Configuration and DeploymentsRouter Configuration DeploymentsEnd User Change Management RequestSupported by our Service Coordinator you will be responsible for managing and closing around 15 x Provisioning Tickets per day.Experience and Skills Required:1 x Years Microsoft 365 Troubleshooting / Administrative ExperienceSome exposure to Router (Ideally Draytek) ConfigurationSome exposure to WIFI (Ideally Ubiquity) WIFI and Network SolutionsExperienced using a PSA / RMM / Documentation System (ConnectWise or Similar)Have exceptional customer service skills and is always keen to go above and beyondHappy to communicate with our end clients by telephone and emailRenumeration and Benefits:Basic Salary £23,000 to £27,000 (DOE)25 x Days Holiday plus UK Bank Holidays (Total 33 x Days Holiday)Contributory NEST Pension SchemePersonal Learning Plan with Quarterly 1:1 ReviewsCasual DressFamily Friendly FlexibilityCollaborative / Fun / UK Team CultureExcellent Opportunities for ProgressionDell Laptop / Dual Monitors / Docking Station / VOIP HeadsetWorking Pattern:9:00am to 5:30pm Monday to FridayDue to the nature of this role we will look for you to work in our Taunton office at least 2 x days per weekTravel:NoneInterview Process:Step 1: Microsoft Teams Interview (30 x Minutes)Step 2: Online personality and behaviour profile (45 x Minutes)Step 3: In-Person Interview at our Taunton office (60 x Minutes)Induction:If successful you will be expected to spend your first full week / induction based from our Taunton office