Customer Services Coordinator

Job Location	Tannochside
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Customer Services Coordinator The Stewart Milne Group provides innovative solutions for residential homes and commercial developments through our Homes and Timber Systems Divisions across the UK. We have a strong reputation for high quality and innovation, with a market leading position based on our expertise, quality, and customer service. We attract people who enjoy a solutions-focussed working environment, based on continuous, personal, and supportive leadership.Stewart Milne Homes is one of the UK’s leading independent housebuilders, operating over 35 sites across the North East of Scotland, Central Scotland and North West England.Our Homes Scotland Division is on course to deliver turnover of £140M in 2021, across our geographical targeted areas. Through the expertise of our people, we are able to successfully deliver residential housing developments ranging in size from £6M to £100M, using the latest timber frame construction techniques.Reporting to the Customer Services Manager this role will focus on the provision of an efficient, accurate and effective administrative service to all external clients and contractors and internal departments, therefore giving priority to excellence in customer service to all internal and external customers.The Customer Services Coordinator can be based in either Tannochside, Glasgow or Westhill, Aberdeen.Accountabilities

To respond to external customer queries received over the telephone, email or in writing, providing an efficient and effective response at all times

Ensure Customer telephone enquiries are answered promptly ensuring the enquiry is handled professionally with accurate details recorded, to ensure all issues are resolved effectively

To provide an effective and professional administrative service, ensuring accuracy of information and promoting a high level of service to both internal and external customers

To make the best use of technology provided in support of your job role.

To ensure that all matters relating to the processing of information are carried out in a prompt efficient and accurate manner

To work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team goals

Essential Technical Expertise

Understanding and previous knowledge of COINS

Ability to manage and prioritise individual workload

Good Organisational Skills

Good Communication Skills

Ability to work under pressure, meet deadlines and respect confidentiality

Proficient in Microsoft packages – Word, Excel and knowledge of working on databases

Salary and BenefitsStewart Milne Group is proud to develop our employees, offering career development and promotion opportunities across the Group.

Competitive Salary

Bonus Scheme

Generous Holiday Entitlement

Life Assurance

Pension Scheme

Staff House Discount

Flexible Benefits Package

If this sounds like the right step for your career, please apply via link or email Required skills

Customer services

Keyskills :
Customer services

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