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Job Location | Tamworth |
Education | Not Mentioned |
Salary | 45,000 - 60,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
Global Transformation team.Market Leading projects.All a little hush hush away from prying eyes...Are you intrigued Would you like to know more Have I spiked your interestYou may have come from a background of Business Analysis, Product Owner, Process change, ecommerce, design, analysis or even a project steer. Whatever it may be, we want to speak with you. Within this environment, you will move into the world of Service Design adding your skills into a melting pot of high calibre individuals on GBPmultimillion projects for a Global audience. ROLE: Business Process Analyst | Digital - CX | Service Designer SALARY: GBP45,000 -GBP55,000 - yearly salary increments, flexible working hours and remote working options, workplace pension, 5 weeks holiday + 8 bank holidays, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme,sick pay, discounted gym membership, bike to work, shopping & travel discounts, confidential advice and support and more to discussLOCATION: Sutton ColdfieldHere is a flavour of what you will be developed to deliver: * Design world-class services/processes that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities* Translate Customer Interaction propositions / concepts into designs that illustrate simplicity despite system complexity* Develop the overall service design, including customer experience/ customer journeys, business rules, stage design and branding guidelines in alignment with countries* Identify the needs of all stakeholders and operators in a service (both customers and service providers)* Prototype and pilot new service experiences with customers* Work with Technical teams to incorporate technology solutions input to service designs* Work with Success Management team to prepare full rollout of new services across the globe
Keyskills :
ecommercebusiness analysisprocess improvementtransformationBusiness analystcustomer insightcustomer journeyBusiness Process Analyst | Digital - CXSuccess Management business analyst process analyst service processes service design