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Senior Advisor

Appcastenterprise
Job LocationTamworth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company DescriptionJob DescriptionWe are currently recruiting a talented and results driven Senior Advisor to join our busy contact centre team in our Tamworth Contact Centre on aSecondment basis.The role:If you thrive working in a hive of activity, love the buzz of knowing that every call means a sale and enjoy enhancing the customer experience, then you’ll love working as a Brakes Senior Advisor.The role of Senior Advisor is to work highly efficiently and effectively as a trusted advisor and expert supporting both customers and colleagues. You will provide support and guidance to ensure Advisors are enabled to provide an excellent service to ourcustomers and to ensure the companys reputation is maintained and enhanced, this includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.They’re the people who make it happen for our customers – ensuring that ordering is easy, whilst upselling products that will enhance the customer experience. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll havesome fun along the way!

  • Handle both inbound and outbound customer contacts
  • Ensure all issues are dealt with according to agreed KPIs
  • Deliver an excellent customer experience, supplying fast, up to date resolutions
  • Support Team Managers with coaching and development
  • Act as an SME on key area(s) systems and processes
  • to deputise for a Team Manager in their absence, to ensure the day to day activities are carried out efficiently and effectively
Required skills and competencies:
  • Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
  • A passion for providing an outstanding customer experiences
  • Ability to proactively give feedback and act on feedback given – Champions a coaching and empowerment culture
  • Computer literacy, confident user of Microsoft Office applications, excel, word, PowerPoint etc
  • Clear and concise communication skills, both written and verbal
  • Proven rapport builder with excellent influencing and negotiating skills
  • Experienced at handling and diffusing irate colleague and customer situations
  • Outstanding planning and organisational skills.
  • An ability to work under pressure and prioritise in a deadline driven environment, without compromising on quality
  • Excellent problem solving skills - Shows flexibility and adaptability for the good of our customers
  • Role model Brakes values at all times
  • An ability to build and maintain good working relationships at all levels
  • Leads, inspires and promotes confidence within a Team
  • Strong team player, with a focus on continuous improvement, who embraces change
What you’ll get:
  • A competitive salary
  • Huge discount on all sorts of lovely food and award-winning products
  • Generous holiday allowance, with option to purchase more
  • Recognition awards and Incentives
  • Pension
  • Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
  • And much more….
QualificationsAdditional InformationAll your information will be kept confidential according to EEO guidelines.At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential.As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another andconnect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. Well do everything we can to support you duringyour application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

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