Property Manager - Tamworth - 52732

Job Description

This amazing company are an ambitious social enterprise looking for a Central Operations Co-Ordinator to join the team. They are currently operate a growing portfolio of over 255 properties across the West Midlands and Warwickshire in the social housingsector.They specialise in property procurement, tenancy management and housing operations to provide accommodation for the homeless. The role provides responsibilities that cover a wide reach across the business and will be a critical position to coordinate andoversee key property & tenancy management activities. This is a chance to join company making a genuine social impact to the housing security of hundreds of families.They are looking for candidates with enthusiasm, attention to detail and quality, a critical thinking mindset and proven people management experience who can work effectively on their own and within a team. Those with a can-do approach and someone who isn’tafraid to get involved in a variety of projects simultaneouslyThe role will involve occasional travel to Warwickshire and Birmingham. Previous experience within a residential sales and lettings agency and/or local authority housing functions would be preferable, alongside a passion for exceptional customer serviceand high standards of communication.This role is a fantastic chance to get an insight to the sector and some of the West Midland regions toughest affordable housing challenges, with plenty of ongoing training and development opportunities to grow skillsets and sector experience.37.5 hours per week - Monday - FridayOut of hours emergency resident support on a rota basis£25,000Use of a company pool car for travel if required31 days annual leave including bank holidaysWhy does the role existTo deliver the highest level of customer service to our tenants, landlords, contractors and charity & council customers. Ensure that all property repairs and maintenance are completed in line with kpi’s, all properties are legally compliant and all tenancydocumentation is correctly stored and monitoredHow will I be measured

• Answer all inbound calls in a timely manner ensuring no inbound calls goes unanswered
• Ensure all incoming emails are handled and replied to by the end of each day
• Provide administrative support to Business and operations manager including but not limited to office inventories, asset management and facilities management
• Manage incoming post and emails as per process to ensure all correspondence is handed to the correct team member
• Take responsibility for maintaining an up to date and accurate tenancy database using internal systems to ensure pre-tenancy documents, tenancy agreements and other documents relating to the tenancy are correctly saved
• Produce rent arrears letters, rent statements and warning letters where required and support housing officers with identifying accounts at risk of eviction
• Process and chase tenant recharges relating to rent collection and property damage
• Manage all incoming repair & maintenance issues either by phone or via the internal systems ensuring that the tenants receive the highest level of customer service
• Support maintenance field team with administrative tasks ensuring they have the right equipment and information to carry out repairs
• Build relationships with business partners including, but not limited to Local Authorities, Professional Service Providers and Contractors
• Conduct effective and efficient communication with suppliers and contractors raising purchase orders and raising invoices for works completed
• Ensure all data entry is accurate and updated in a timely manner
• Complete administrative tasks to ensure information is accurately collected and reported across all the areas of responsibility
• Any other relevant tasks as requested by the business
• Timely processing of reports and data entry
• Completion of tasks within deadlines or pre-determined Service Level Agreements (SLAs)

How will I deliver

• Use a systematic approach to organizing work
• Maintain control over quality and accuracy by frequently asking questions
• Solve problems independently and act quickly during ambiguous and unpredictable situations
• Demand timely results, operate with a strong sense of urgency
• Use verbal communication more often than written communication

What knowledge and experience do I need

• Excellent excel skills and highly IT literate with an understanding of system process
• Ability to use initiative to identify and tackle problems to ensure an effective solution is found
• Willingness to get involved with all aspects of the business
• Time Management
• Teamwork
• Stakeholder engagement and management
• Strong prioritisation and organisation skill ensuring diary usage for tasks
• Problem Solving
• Data Management
• An articulate telephone manner and strong presentation skills
• Confidence with handling difficult conversations
• Full UK Driving license
• Experience working in a customer service environment essential
• Experience In accounting software desirable
• Experience working in property management desirable but not essential

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have notheard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.

Keyskills :
HousingLettingsNegotiatingProperty ManagementTenancy Management