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National Account Manager

Job LocationTamworth
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Account Executive – On Trade (Nat Accts) Tamworth Competitive Salary, plus quarterly Bonus Earnings Your local pub, your favourite restaurant, your children’s schools all have one thing in common – Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nationWe are currently recruiting a talented and results driven Account Executive (On Trade) providing support to our busy National Sector team.The role:As an Account Executive in the Nat Acct team you will support the Sector Manager in maintaining day to day relationships with our customer, your effectiveness will directly impact the perception that our customer hold of our companyIf you thrive working in a hive of activity, love the buzz of knowing that you are supporting our important customers.This role supports the Sector Manager and you will be required to be hands on and be able to work in a fast paced and dynamic environment, therefore it is critical you are able to set a good example of professionalism.In addition to Advisory level support, this role will require the individual to become a subject matter expert (SME) in key processes and systems, providing a knowledgeable front-line, managing the relationships with the business and transferring and sharing knowledge to the wider team.You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!

  • Build and maintain relationships across the On Trade food team as well as the Ops teams
  • Support the Sector Manager to cascade & embed processes within the On Trade business
  • Handle customer contacts, inbound and outbound – in line with customer experience standards
  • Ensure all issues are dealt with according to agreed KPIs
  • Deliver an excellent customer experience, supplying fast, up to date resolutions
  • Act as an expert on key area(s)
  • Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes.
  • Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions.
  • Develop a sound knowledge of customer’s needs, competitor activity and the Company’s products/resources<span style="line-height:norm
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