IT Service Desk Analyst

Job Description

IT Service Desk AnalystLocation: Tamworth - with potential to work from home 2/3 days a weekSalary: Above Market Average + Potential Overtime + Qualifications AllowanceHours: Monday to Friday, 40 hours a weekOverview:Working for a highly successful MS Gold Partner IT Managed Services company, the IT Helpdesk Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues,including some server and network support. With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below. This is a brilliant opportunity to work for a specific IT company,rather than being a part of an IT department of a non-IT company, and opportunities to learn and progress up the career ladder are regularly available.This company takes the development of their IT Service Desk Analysts so seriously that they pay for you to do Microsoft qualifications - and your rewarded with a salary increase when youve completed them.Responsibilities:* Providing a first response via telephone and remote support to clients* Managing your own call queue within specified SLAs* Resolving technical issues for clients* Ownership of a call, ensuring you are keeping a client fully informed of progress at every stageThe Team:* Working as part of a large dedicated team* Reporting to the Head of Service Delivery through the Helpdesk ManagerEssential Experience:* Active Directory (managing user accounts within AD)* Group Policies (what are they, how they are enforced)* MS Exchange (management of user accounts, how do I support advice, access requests)* MS Office (how do I support advice, basic trouble shooting)* Terminal Server (trouble shooting connection issue)* Experience within a technical support customer led IT helpdeskDesirable:* Windows Server* Knowledge of application supportMiscellaneous:* Monday to Friday, 40 hours a week* 23 days annual leave rising to 27* Qualifications allowance payable upon successful completion of funded accreditations* Overtime allowance**This is a brilliant opportunity for any Service Desk professionals who want to work for a company that is stable, successful, and take your career development seriously.***Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role youll be sent a request for your consentto hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing noticefor Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on whichwe advertise.

Keyskills :
IT Helpdesk Helpdesk Support 1st Line 1st/2nd Line 2nd Line Customer Support Customer Service IT Support Service Desk Analyst Desktop Support Technica