Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Supervisor

Trophystore.co.uk Ltd
Job LocationTamworth
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

TrophyStore.co.uk Ltd, Europe’s largest online retailer of trophies, medals and awards, is looking for an experienced Customer Service Supervisor to join its busy, expanding business in Tamworth, just a few minutes from the Town Centre and Ventura Park.If you’re a confident person with great people skills, passionate about delivering excellent customer service, this hands-on role could be just the job for you . . . plus there are great opportunities for career progression.As Customer Service Supervisor, you’ll be developing, leading and inspiring your team to deliver outstanding customer service. Your key responsibilities will be:

  • Day to day management of customer service and sales tasks by your team ensuring service levels and lead times are achieved
  • Engaging and motivating your team, ensuring staff are multi-skilled to cover all roles
  • Monitoring and managing our online customer service experience
  • Providing regular feedback on the efficiency of our processes, identifying development areas and implementing improvement action plans
  • Training and mentoring your team to achieve excellent results
  • Conducting regular performance reviews
    • Skills and experience required:
  • Experience supervising an office-based customer service team
  • Great leadership and people skills
  • Well organised with an ability to multi-task and manage time efficiently
  • Ability to focus and maintain accurate attention to detail in a fast-paced environment
  • Excellent verbal and written communication skills with outstanding telephone manner
  • Experience of dealing with and resolving difficult issues
  • Strong analytical and reporting skills
  • Proficient user of Office 365 including MS Word, Excel and Outlook
  • Knowledge/experience of ecommerce
  • English & Maths GCSE grade A-C (or equivalent)
  • Ability to speak French (or enthusiasm to learn) would be advantageous
    • At Trophy Store, whilst we all come to work to do an outstanding job, we also believe in having fun and ensuring everyone keeps a good work/life balance.Additional benefits:
  • Full training programme
  • Regular development reviews and mentoring
  • Pension scheme
  • Free on-site car parking
  • Subsidised Bannatyne Gym membership
  • Cycle to work scheme
  • Employee of the month benefits
  • Social events and team building
  • Staff discounts
  • All day refreshments - tea, coffee and filter water
  • Doughnut, cookie, pizza days . . . and more!
    • Full time working hours are 40 hours per week, Monday to Friday, with occasional Saturdays.Interested Please apply with your up-to-date CV. Well then send you a brief Supporting Application Form for you to complete.** No Recruitment Agencies please ** Required skills
  • Analytical Skills
  • Customer Service
  • Leadership
  • Supervisory Experience
  • Handle Multiple Priorities

    • Keyskills :
    Analytical Skills Customer Service Leadership Supervisy Experience Handle Multiple Priities

    APPLY NOW

    Customer Service Supervisor Related Jobs

    © 2019 Naukrijobs All Rights Reserved