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| Job Location | Tamworth |
| Education | Not Mentioned |
| Salary | 12.82 per hour, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
My client located in Birchwood, Warrington are market leaders in their field, due to the demand of a Covid-19 new business venture they require 4 x Covid-19 Customer Service Administrators to start a temporary to permanent assignment ASAP.Pay rate: £12.82p/hourYou will be required to work a 4 on 4 off shift pattern which will be 2 x 07:0019:00 days and 2 x 19:0007:00 nights then 4 off, this role will include weekend work and night shifts, the rate of pay is very competitive and the assignmentis temporary to permanent.The Covid-19 Customer Service Administrator will assist with the smooth running of all administration procedures within the Covid-19 Testing Team.The ideal candidate will be required to communicate well within the team and be able to prioritise their own tasks as well as providing support to others within the team. In addition, the ideal candidate will be able to demonstrate an understanding of the basicneeds of customers. This role will require you to act as an interface between customers and the Covid-19 laboratory team, and provide an efficient, professional service.It is vital that the successful candidate is aware that much of the work is of a highly sensitive nature and always requires discretion.Role Profile Dealing with a high levels of customer queries regarding Covid-19 Tests via email/telephone Dealing with customer who are awaiting Covid-19 test results Accessing company database for results, if results are not uploaded then liaising with the lab team for test updates and expected results times Providing customers with detailed updates on when to expect their results Sending out Covid-19 test results confirmations to customers Customer interaction via telephone and email for both external and internal customers General ad hoc duties to assist the Covid-19 Testing Team as requiredPerson Specification Recent Customer Service and Administration experience GCSE or equivalent level qualifications in Maths and English are essential Working under pressure and using initiative is going to be very important Competent with use of office equipment and software (copiers and Microsoft Office, particularly MS Word, Excel, and Outlook) Customer Focus, Quality, Competence, Team Spirit, and Integrity High level of attention to detailThis is a very important role during these unprecedented times, the team are welcoming, and the role is well paid, if you have the customer service and admin skills as detailed above and you are happy to work shifts then please apply online