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| Job Location | Tamworth |
| Education | Not Mentioned |
| Salary | £19,000 - £21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Complaints & Customer Care Handler Our client based in Tamworth are looking to add to their team of Complaints/Customer Care Handlers due to recent success securing two new contracts so in order to ensure that they continue to offer the highest level of support to our customers.This offers a great opportunity to join the team at a time of growth and could appeal to someone with existing skills in this area, looking for a fresh challenge, or for someone wanting to develop a new skillset.As a Complaint & Customer Care Handler, you will have your own case load and will have ownership for managing each case through to resolution. You will have responsibility for customer liaison, whether that is over the phone, email or through formal letters, and will need to be computer literate with excellent communication skills, both written and verbal. Your actions will ensure that the customer remains at the centre of every case and that they have confidence in our ability to resolve their concern.Key responsibilities:• Effectively managing complaints to ensure an appropriate customer outcome• Taking ownership for and fully investigating complaints• Working in line with all regulatory requirements to ensure customers are treated fairly• To ensure the customer feels valued by providing them with timely updates• Ensuring best practice is always followed, both National Windscreens own internal processes and any regulatory requirements• Accustomed to working under pressure• Operating within FSA guidelines, responding to customers and reporting to Insurance Companies• Dealing with new and ongoing complaints through to completion• Accurately maintaining the complaints system through from logging, updating & closing complaints• Liaising with Branches, Regional Offices, Regional Manager and owners for updates daily• Responding to customers with outcomes • Dealing with demanding customers over the telephone and email, seeking to defuse the situation• Dealing directly with Insurance Companies and account customers, MDs and CEOS• Escalating complaints when necessary but ensuring that timescales and reporting requirements are still achieved• Sending and receiving emails from internal and external sources• Checking and responding to complaints and compliments on social media• Accessing the CRM software to check updates, pre and post photos• Producing reports for both internal and external stakeholders on complaints using the complaints system and excelCompany Benefits package includes • 20 days annual leave plus Bank Holidays• PerkBox• Life Insurance• Attractive Company Pension Scheme37.5 hours – 8:30 to 17:00 Monday to Friday with 1 hour for lunchIf you are interested in this position apply now or for more information please call Monique on .