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Assistant IT Helpdesk Analyst

Macildowie Recruitment and Retention
Job LocationTamworth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Assistant IT Helpdesk AnalystLocation: TamworthSalary: Above Market Average + Potential OvertimeHours: Monday to Friday, 40 hours a weekOverview:Working for an IT Managed Services company, the Assistant IT Helpdesk Analyst, following training and guidance, will be responsible for providing telephone and remote access support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support.Responsibilities:Initial training will include shadowing a current team member and be assigned specific tasks which will enable you develop:· Customer services skills* Technical support skills* Core Microsoft applications and OS support skills* MTA Cloud Fundamentals (to achieve Microsoft Azure Apprenticeship)* MTA Network Fundamentals* Specific application product knowledge (namely Sophos and Mimecast skills)Following training, you will be responsible for:* Providing first response telephone and remote support to clients, logging calls on our Service Management system or by receiving calls from colleagues* Managing your own call queue within specified SLAs* Resolve technical issues for clients* Proactively deliver customer satisfaction and ensure they are fully informed of progress at every stage* Ownership of a call, ensuring you are keeping a client fully informed of progress at every stageThe Team:

  • Working as part of a large dedicated team
  • Reporting to the Head of Service Delivery through the Helpdesk Manager
  • There are 4 teams providing client support
    • Desired Experience:
  • Basic understanding of information systems and networking
  • Has achieved CompTia + certification or working towards it
  • Highly focused on providing service with strong communication skills
  • An analytical, trouble-shooting mind-set, with a problem-solving personality
  • Tenacity to go that extra mile to get the information it takes to understand a problem
    • Miscellaneous:
  • Monday to Friday, 40 hours a week
  • 23 days annual leave rising to 27
  • Funded training
  • Qualifications allowance payable upon successful completion of funded accreditations
  • Overtime allowance
  • Employer based pension (after qualifying period)
  • Death in Service benefit (after qualifying period)
  • Free car parking
    • "Assistant IT Helpdesk Analyst" "Junior Helpdesk Analyst" "IT Trainee" "IT Helpdesk" "Helpdesk" "Support" "1st Line" "Customer Support" "Active Directory" "Exchange" "Office" "CompTia+" "Infrastructure" "Staffordshire" "Cannock" "Burton" "Tamworth" "Lichfield" "Sutton Coldfield"Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role youll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

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