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Pension Service Delivery Manager

Alexander Lloyd
Job LocationTadworth
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

An exciting opportunity has arisen for a Service Delivery Manager to join successful and expanding Pension and Investment firm based in Surrey. Working within the client facing team, which is responsible for providing services to Defined Contribution full service pension administration clients and Trustees you will be expected to deliver an outstanding client service, building rapport and trust with a range of clients to ensure the businesses goal of retaining and developing all clientsMain responsibilities will include:

  • Being the main day to day contact for client administration matters, e.g. client queries, managing client expectations and acting as an escalation point
  • Coordinates actions from escalated complaints, errors or breaches
  • Support the operational teams with Scheme rules queries and blockers to seamless administration of the Schemes.
  • Provides interface/ System education and support to the clients and maximise the accuracy of the data held.
    • The right candidate will have excellent experience of DB/DC Pensions Administration experience as well as experience of Client Relationship Management including Strong presentation and interpersonal skills. You will also be looking for an opportunity to take responsibility of your own client basis and be looking to uphold the standards of one of the most respected Financial Services firms in the UK.Please quote <46296> when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc.Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.Sarah HayesSenior Consultant | Pensions & BenefitsT: | E: | W: alexanderlloyd.co.ukAlexander Lloyd has been an established recruitment partner within our niche markets since 1999.Gatwick: Northgate House, 115 High Street, Crawley, West Sussex, RH10 1FY | London: 68 King William Street, London, EC4N 7DZOur standard Terms and Conditions of Business will apply to any engagements made as a result of the introduction contained in this document unless other arrangements have been agreed in writing.This message is private and confidential. If you have received this message in error, please notify us and remove it from your system.Please do not print this email unless it is necessary, every unprinted email helps the environment.Alexander Lloyd Limited Registered in England No 3754203. Registered Address: Priory House, 45-51 High Street, Reigate, Surrey, RH2 9AE

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