Technical Customer Support Specialist

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team andmake your mark on the payments technology landscape of tomorrow.About the RoleAs a Technical Customer Support Specialist you will be responsible for helping new and existing customers integrate into an array of Ecommerce products and services using server-side programming languages such as Java, .NET, PHP and Node.js. Youll focuson providing effective and efficient technical onboarding and in-life support services to developers and our Tier 1 Integration and Support team. This is a remote-based, permanent position however you may be required to travel into our Leicester office occasionally.What youll be doing :

• At Global Payments were obsessed with service; youll assist developers through the integration process
• Our culture is all about empowering people; youll act as a customer champion, providing expert advice on technical payment processing and the payments industry to both new and existing customers and partners.
• Were a collaborative bunch; youll work with your team to efficiently manage inbound support escalations from the Tier 1 support team, via telephone and email
• We love to tackle big problems, youll efficiently resolve technical issues, both proactively and as they arise
• Were crisp and detail-oriented, so youll document issue resolutions, customer interactions and contribute to technical documentation
• Manage technical escalations from our regional teams and partners across the globe
• Were continuously learning; youll stay up to date with product changes, industry trends and best practices for customer support.
• We work in a fast-moving set-up, so expect to pitch in with other responsibilities from time to time
• Supporting our clients through on - call responsibilities which an on-call allowance will be rewarded for

• A degree in IT, Computer Science or related discipline is essential
• A minimum of 10-12 months experience working in customer support, technical support is desirable
• Familiar with server-side programming languages such as Java, .NET, PHP and Node.js
• Clear communicator with excellent written, verbal and listening skills
• Ability to collaborate cross-functionally to understand customer and business requirements and translate them to effective implementation
• Ability to manage multiple implementation projects and customers simultaneously, set priorities and adapt to changing conditions
• Excellent problem solving and critical thinking skills and is able to break down ambiguous problems into concrete manageable components
• Excellent customer service skills and the ability to maintain and build relationships both internally and externally
• Ability to work comfortably with internal systems, Excel, Powerpoint and the Google productivity suite
• Ability to navigate change in a complex fast paced environment, embracing new ideas both big and small
• Good knowledge of real world applications of fundamental web and app technologies and frameworks including HTTP, HTML, CSS, JSON, AJAX, MVC etc

Keyskills :
Customer ServiceJavaPaymentsTechnical Support