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Customer Service Advisor (Contact Centre) - Day Shifts - Hybrid

Omni RMS
Job LocationSyston, Leicester
EducationNot Mentioned
Salary22,200 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Experience Advisor - Head Office - Syston, Leicester (Hybrid)£22,200 (Basic) + Bonus + Enhanced Overtime RatesMonday to Friday - Saturday Overtime 1 in 4 weekends - Shifts between 8am and 5pmAs Experts in Energy, Flogas has more than 35 years experience in providing tailored energy solutions to commercial, industrial and domestic customers across the UK. We help our customers live life connected, by providing energy to homeowners and businesseswhenever and wherever they need it. Theres more to us than just LPG, were empowering communities to make a difference and are committed to shaping a sustainable future.Our Customer Experience Advisor team, based in Leicester (although hybrid working is available also) go beyond your typical customer service roles. We make a difference every day with every call for our customers, by ensuring they are able to access theenergy they need in their homes or places of work. No call or communication is the same. We work with our customers to offer support and advice and are empowered to make decisions and solve problems. We dont just follow a script; we answer each call and emailon its own merit and manage each customers own individual needs and challenges. And this is also how we work as a team. We support each other and work together to deliver a truly exceptional customer service. In return you are rewarded with training and developmentthat helps you develop your career and skills.The Role

  • Managing inbound and outbound calls
  • Handling questions about gas delivery through to helping make payments and identifying opportunities where you can add value by providing additional services
  • Investigating issues and challenges for customers and taking ownership for solving problems
  • Liaising with internal Flogas departments
  • Managing your own day and ensuring you are organising and prioritising your own time
  • Remaining resilient when dealing with challenging customers and situations
  • Working with your team and helping each other when needed
About YouWe have fantastic training and supportive managers, and who you are is more important than what youve done. Were keen to hear from you, if you are looking to work in a customer orientated role and:
  • Have experience in a role that involves you working with customers, solving their problems; managing difficult and challenging situations and conversations
  • Can demonstrate how you thrive in a busy environment and work well under pressure
  • Are comfortable on a computer (MSOffice and databases)
That said, if youve got experience working in a telephone based Customer Service role, great, we can certainly use someone that can hit the ground running so wed love to hear from you too.Our Company & Sustainability GoalsFrom Liquefied Petroleum Gas and Liquefied Natural Gas to propane enrichment of biomethane - Flogas delivers high-performance, reliable, cost-effective energy solutions to suit customers exact needs.As a leading LPG supplier, were fully committed to sustainability and building a lower-carbon future for UK homes and businesses through off-grid gas.As well as our 2040 Vision, we have created three annual reports that highlight our commitment to sustainability.Our sustainability plan is founded on four pillars; Climate change and energy transition, People and social, Safety and Environment, and Governance and compliance. Please review our sustainability goals on our website for much more information on our 2040vision.

Keyskills :
Customer Service

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